Field Service Manager

Are you a hands-on leader with a passion for technical excellence and team development? We’re looking for a Field Service Manager to join our growing team and take ownership of both service delivery and the development of our talented field engineers in the North of England.

This is a dual-role position: 50% delivering high-quality service to customers, and 50% leading, coaching, and managing the field service team. If you thrive in a fast-paced environment and enjoy mentoring others while staying close to the tools, this could be your next big move.

What You’ll Be Doing

• Lead and manage a team of field service engineers, ensuring high standards of workmanship, service delivery, and customer satisfaction.
• Deliver on-site services including installation, maintenance, refurbishment, and repair of water treatment systems (U/F, N/F, RO, chemical dosing, ion exchange, demineralisation, electrical diagnostics, PLC programming).
• Coach and train engineers, transferring technical knowledge and developing skills in line with our competence matrix.
• Support field operations, solving technical issues and ensuring commitments to customers are met.
• Drive team performance, including planning, rota management, job sheet inspections, and site safety audits.
• Collaborate with sales, supporting business development and technical queries.
• Champion health, safety, quality, and environmental standards across all field activities.

Requirements

What We’re Looking For

• Proven experience in field service engineering, ideally within water treatment or similar technical environments.
• Strong leadership and people management skills.
• Excellent problem-solving abilities and a customer-first mindset.
• Ability to coach, mentor, and develop technical teams.
• Comfortable working on the tools and managing team operations.
• Knowledge of RAMS, ISO standards, and safety audits is a plus.

Benefits

Why Join Us?

• Be part of a supportive senior team with shared ownership of safety, quality, and performance.
• Enjoy a varied role that blends technical delivery with leadership.
• Opportunities to grow, influence, and shape the future of our field service operations.
• Competitive package including company vehicle, tools, and ongoing development.