Field Service Engineer with French

The team at Industrial Scientific is committed to ending death on the job by the year 2050. We hire inquisitive, motivated people, foster an encouraging environment, and we let them do their job. Our team is highly engaged, builds quality solutions and delivers outstanding customer service. Our leaders understand the critical elements of breakthrough performance: bringing out the best in people; crafting a climate of trust, openness and dedication; encouraging candor; and treating people fairly and with dignity.

We are seeking a skilled and dedicated Field Service Professional to provide exceptional on-site customer services, with a focus on troubleshooting, installing, repairing Industrial Scientific instruments, and training clients on the use of these instruments and solutions. 

Key Responsibilities:

Technical Support and Solutions:

• Provide on-site commissioning, start-up, and installation of Industrial Scientific equipment. Resolve customer issues in a manner that is consistent with the company's mission and values.
• Offer data-driven consultations, helping customers interpret usage insights and recommend best practices for safety, compliance, and operational improvements
• Travels to customer sites to perform application assessment and requirements gathering

Training and Enablement

• Deliver training to customers, end-users, and channel partners on gas detection principles, software platforms, hardware usage, to promote successful adoption and best practices—conducting virtual sessions (e.g., webinars or online demos) or in-person workshops as part of daily/weekly routines, including developing customized content and assessing post-training effectiveness to drive ongoing usage and support deployment success

Partner and Internal Collaboration: 

• Support channel partners (e.g., fulfillment centers and distributors) by reviewing performance, leading corrective/preventive actions, and ensuring operational standards for inventory, stock levels, and service quality—through regular virtual check-ins, joint troubleshooting sessions, and collaborative audits.
• Collaborate with cross-functional teams (e.g., sales, product management, engineering, service) to relay customer feedback, contribute to product roadmaps, defect tracking, and continuous improvements - participating in daily stand-ups, weekly meetings, or ad-hoc projects to align on issue resolutions, share insights from field diagnostics, and support commercial growth efforts.
• Partner with sales for technical support during proposals, demonstrations, and post-installation guidance to facilitate business expansion, including co-developing solutions based on real-time customer data.
• Manages all customer situations in a professional and courteous manner with an emphasis on customer satisfaction and retention

Requirements and Skills:

• 2+ years of experience in a customer-facing role, including hands-on experience with installations, commissioning, diagnostics and issues resolution
• Fluency in English (written and spoken) and French
• Bachelor’s degree in engineering, Science, or a related technical field, or equivalent work experience.
• Excellent verbal and written communication skills: must be able to communicate with customers and partners on technical level.
• Proficiency in computer systems and MS Office programs.
• Good knowledge of IP networks and firewalls, wireless connectivity.
• Ability to travel daily (within France and internationally).
• Valid driver’s license

Preferred Qualifications:

• Understanding gas detection applications and general knowledge of the industries would be advantageous.