Field Service Engineer

Your Role: As a Field Service Engineer, you will be the technical backbone of our Life Science business. Your role is crucial in ensuring our customers receive the highest quality service and support. Here's a glimpse of your exciting responsibilities: Installation & Commissioning: Expertly install and commission instrumentation, predominately lab water purification systems at various client sites, ensuring optimal performance from day one. Maintenance & Servicing: Perform regular maintenance and servicing to keep systems running smoothly, preventing downtime, and ensuring reliability. Repairs: Diagnose and repair any issues with precision and speed, minimizing disruptions for our clients Validation: Validate and calibrate equipment to ensure compliance with industry standards and client specifications. Customer Support: Provide exceptional support and training to customers, empowering them to utilise our systems to their full potential. Travel: Enjoy a dynamic role with travel predominantly around the Cambridge area, offering new challenges and experiences every day. Who you are: Minimimum HNC or equivalent, in either an Engineering or Scientific discipline. Technical Expertise: Strong technical background in field service, particularly in lab equipment. Or, Minimum 2 year’s experience within a Lab environment. Problem Solving Skills: Ability to diagnose and troubleshoot issues efficiently. Customer focus: Excellent communication skills and customer-centric approach. Adaptability: Flexibility to travel and adapt to varying work environments. Team Player: Collaborative mindset and the ability to work independently. Experience: Previous field service experience is a plus, but not mandatory. Comprehensive training and onboarding will be provided. Generate leads for new hardware, consumables, accessories, and service contracts via the current CRM tool. Location: The successful candidate will be located within 40 minutes of Cambridge.