Facilities Helpdesk Administrator

Facilities Helpdesk Administrator Salary: £28,000 - £30,000 DOE Locations: Chertsey, Surrey and occasional travel to Uxbridge Working hours: 40 hours per week, Monday to Friday Position Overview We are seeking a highly skilled and highly organised Helpdesk Administrator to join our Facilities Management team in a multi-site role at one of our prestigious clients in the Media & Entertainment industry. You will be responsible for ensuring incoming maintenance requests are prioritised and managed to resolution including all administration. Key responsibilities Work Order Management * Receive, log, and prioritize incoming maintenance requests and work orders from various stakeholders * Assign tasks to appropriate technicians or external service providers based on skillset and availability * Monitor the progress of work orders to ensure timely completion and satisfactory resolution of issues * Update stakeholders on the status of their requests and escalate urgent matters as needed Purchase Order Processing * Create and process purchase orders for necessary materials, equipment, and services required for maintenance activities * Coordinate with vendors and suppliers to obtain quotes, negotiate prices, and ensure timely delivery of goods and services * Maintain accurate records of all purchase orders, invoices, and receipts for financial reconciliation purposes Administrative Support * Assist with general administrative tasks such as filing, data entry, and documentation management * Prepare reports, spreadsheets, and presentations to support the Facilities Management team as required * Respond to inquiries and aid internal and external stakeholders in a professional and courteous manner Qualifications and Experience * Previous facilities helpdesk/maintenance coordination experience desirable * Proficient in raising work orders, purchase orders, and managing administrative tasks efficiently * Experience using facilities management software is highly desirable * Strong organisational skills with the ability to prioritize tasks and meet deadlines effectively * Excellent communication and interpersonal skills, with the ability to interact professionally with stakeholders at all levels * Attention to detail and accuracy in record-keeping and documentation * Ability to work both independently and collaboratively within a team environment