Experienced Banking Customer Support Advisor – UK Market

We are recruiting on behalf of our client - a world’s leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets, Portugal included. You will be singing the contract directly with the Portuguese employer.

• Fast and easy recruitment process

We are currently hiring experienced Customer Support Specialists for a leading digital banking project (Irish market). This role requires a background in banking or financial customer service, particularly handling payments, disputes, and vulnerable customers.

This is a unique opportunity to join a secure and structured project with competitive compensation and performance incentives.

Key Details:

• Training Start Date: 28 August 2025
• Training Duration: 12 working days (fully paid)
• Location: On-site (Lisbon)
• Bonus: Up to €100 per month based on performance

Salary Package:

Total Gross Monthly Salary: €1,619.33 – €1,919.33 (with apartment – provided only for international candidates) / €1,843.33 – €2,143.33 (without apartment)

Including:

• Base Salary: €1,256 (with company apartment) / €1,448 (without apartment) gross
• Holiday Allowance: €104.67
• Christmas Allowance: €104.67
• Meal Allowance: €154/month (prepaid card, tax-exempt)
• Variable Productivity Bonus: Up to €300 per month

Mandatory Profile:

• Irish or non-Irish citizens with C1/C2 level of English
• Minimum 12 months’ experience in Customer Service within banking, financial services, or insurance (experience in Ireland required)
• Knowledge of tools such as Slack and G Suite
• Strong communication skills, empathy, and problem-solving abilities
• Confident handling complex cases, complaints, or fraud/dispute issues (Visa/Mastercard scheme knowledge is a plus)
• Adaptable, positive, and a quick learner with the ability to work across systems

What We Offer:

• Full-time employment contract
• Paid training from day one
• Private health and dental insurance after contract signature
• Long-term career opportunity in a reputable multinational environment

Note: EU citizenship or full working rights are required!!

Are you ready to embark on a new journey in your career?

Apply today by submitting your CV in English, including your full name, contact information, and email address.

Real Recruitment Solutions - we are a recruitment agency that will help you go with the process of your interviews. By applying with us, you will be able to speak with our recruiters to get all the information about the offer, salary and conditions. We will advise and support you at all the steps of your recruitment process. We have a common goal - to get you the job that you would be satisfied with.