Estate and Environmental Services Team Manager

Salary range: Grade 12 £50,085 - £52,194 p.a. plus fantastic benefits Contract: Permanent x2 Hours of work: 36 hours per week Location: Croydon Estates & Environmental Services Team Manager x2 Are you an experienced operational manager who enjoys leading front-line services and improving the places where people live? We’re looking for an Estates & Environmental Services Team Manager to lead the delivery of day-to-day estate services across Croydon’s housing estates. This role is about making estates safe, clean and well cared for, leading teams who are highly visible in our communities and ensuring services are delivered consistently and to a high standard. What You’ll Be Doing As Estates & Environmental Services Team Manager, you will: Lead and manage front-line teams delivering caretaking, estate cleaning, bulk refuse and environmental services Be responsible for the day-to-day performance of estate services across a defined patch Set clear expectations, manage performance and support staff to deliver a reliable, customer-focused service Monitor service standards, inspections and audits, and take action where standards fall Manage contracts and contractors to ensure services are delivered safely, on time and to agreed standards Respond to complex or high-profile estate issues, complaints and service failures Work closely with residents, housing teams, contractors, councillors and partner agencies Ensure compliance with health & safety, safeguarding, risk management and council policies Use performance data, inspections and resident feedback to improve service delivery This is a hands-on management role, combining people leadership, operational oversight and problem-solving. Who We’re Looking For We’re looking for someone who: Has experience managing front-line operational or environmental services (housing, estates, facilities, public realm, cleansing or similar) Is confident leading and motivating large, dispersed teams Can manage performance, attendance and capability in a fair and consistent way Understands how to deliver services in busy, resident-focused environments Has experience working with contractors and monitoring service standards Is comfortable dealing with challenging situations, complaints and competing priorities Communicates clearly and calmly with staff, residents and stakeholders Understands health & safety and the importance of safe working practices Takes pride in delivering visible, high-quality services Why Join Croydon? You’ll lead services that make a visible difference every day. Our benefits include: Inclusive Culture: Join a team that values diversity and is committed to creating a supportive work environment where all staff can thrive. Career Development: We invest in our staff and support their development. Generous Benefits Package: Enjoy a comprehensive benefits package, including a Local Government Pension Scheme with an average employer contribution of up to 20%, up to 31 days of annual leave (eligibility criteria apply) in addition to Bank Holidays and option to purchase more, a commitment to your well-being and work-life balance with access to the confidential and free Employee Assistance Programme 24/7. Family Friendly provisions: Generous maternity leave and family leave provisions Make a Difference: Be part of a council that is dedicated to improving the lives of its residents through effective and compassionate housing management. At Croydon relationships matter and we are about strong partnerships and working together to make lasting positive change. View our full range of Staff Benefits - https://croydon.referrals.selectminds.com/info/page2 How to Apply If you’re an experienced operational manager who enjoys leading people and delivering practical, on-the-ground services, we’d love to hear from you. Apply now and help us keep Croydon’s estates safe, clean and well managed. Application Closing Date 11 January 2026 Assessment Centres: w/c 15 January 2026 View the Estates and Environmental Services Team Manager role profile please click here