Enterprise Technology Analyst

Purpose:
To support the Customer and AMI Technologies team by handling enhancement, project, and
incident response tasks during 2026. This lets our team focus fully on the S/4HANA project
without delays or distractions.
Key Responsibilities:

• Provide day-to-day support for ServiceNow incidents related to Customer and AMI Technologies.
• Work on enhancement requests and project tasks aligned with your skills in Customer and AMI Technologies.
• Respond promptly to incidents so they don’t impact the S/4HANA project’s progress.
• Collaborate with team members to ensure smooth handoff and clear communication.
• Help our team maintain greater availability and focus on the S/4HANA project.

Expected Outcomes:

• Timely resolution of assigned incidents and enhancement requests.
• Continued progress on ongoing projects within Customer and AMI Technologies.
• Reduced workload pressure on the core Customer and AMI Technologies team during the S/4HANA project timeline.

Mandatory Requirements

• Must have five (5) years of experience designing and configuring complex SAP solutions within the last ten years.
• Must have at least three (3) years of SAP ECC 6.0 experience with EHP7 or higher
• Must have at least one year (1) of SAP CRM 7.0 experience with EHP3 or higher
• have IS-U CR&B expertise, including experience in one, or more, of the following
• areas:
• Device management, including experience with smart meters and/or the Itron nNtworks UIQ stack
• Rates and pricing
• Billing and invoicing
• Bill print
• Workflows
• Fl-CA
• Must have experience working with master data components and the business partner lifecycle
• Must have at least two (2) years of experience performing hands-on end-to-end functional, technical, and regression testing of complex solutions, including integrations to external systems
• Must have experience using defect tracking applications like ServiceNow or JIRA
• Must have experience in participating in business requirement reviews and blueprint sessions
• Must have experience translating business requirements into detailed specifications
• Must have experience working with technical teams (ABAP developers) to define/refine functional specifications for custom developments
• Must have experience creating process flow diagrams based on business requirements
• Must have experience debugging custom code and working independently to support a project team
• Must have experience communicating highly technical information in an understandable manner to project team both verbally and in writing.

Desirable Qualifications

• BS degree from an accredited college or university majoring in Computer Science, MIS, or a related field.
• Strong analysis knowledge and skills
• Experience in leading business requirement reviews and blueprint sessions
• Experience working in an agile environment.
• Experience designing and configuring complex IS-U rates, rate categories, and billing schemas
• Electric utility experience supporting any of the following systems: SAP S/4HANA; SAP
• CX (Customer Data Cloud, Marketing Cloud, Sales Cloud, Service Cloud)
• OpenText Document Presentment; Itron Meter Data Management System (MDMS) IEE
• 10.3 or higher
• MDUS/ISAIM EhP7 or higher.

Assumptions

• Contractors must have excellent written and communication skills.
• Contractors must have reliable internet, work exclusively within the United States.
• Contractors work schedule will be between 7 am and 5 pm Pacific Time, Monday through Friday and fully established with the supervisor.
• Contractors must have their own laptop to complete tasks including on-site days.
• This is a hybrid task, contractors will be required to be on-site each Tuesday of every week (once a week).