Education Services Communication and Engagement Support Officer (Internal Applicants Only)

PLEASE NOTE THIS POST IS ONLY OPEN TO INTERNAL APPLICANTS Organisation: Leicestershire County Council Work Location: County Hall, Glenfield LE3 8RA Worker Category: Hybrid Worker Salary: £32,070- £34,359 per annum (pro-rata for part-time) Working Hours: 37 Hours per week Contract Type: Fixed term for (3 months) Secondment for ( 3 months) Closing Date:17th December 2025 Interview Date(s): TBC About the Role We are seeking a proactive and skilled Communications and Engagement Support Officer to lead the redevelopment and improvement of our Inclusion website and strengthen communication with schools, parents, carers and young people. The current site requires clearer navigation, more accurate information and a more user-focused structure, and this role will be central to delivering those improvements. Working closely with services across the system and reporting to Jane Elmer, Service Manager for Education Quality, Performance and Change, you will play a key part in ensuring our online presence is accessible, informative and responsive to the needs of our community. .For information on our approach to the recruitment of ex-offenders, please see our policy statement. About You To apply for this post, you must: Experience of working with children and young people with SEND — using co-production approaches This includes meaningful involvement of CYP and families in shaping services, decision-making and feedback processes. Experience of empowering and advocating for children, young people and families The ability to ensure CYP voices are heard, respected and acted upon is central to the role. Strong communication skills — written, verbal and across multiple audiences Including children and families, senior leaders, elected members, partners, and wider public audiences; able to present persuasive, accessible information. Ability to build effective collaborative working relationships with partners Across education, health, social care, voluntary/community sectors, and parent/carer groups. Knowledge of statutory responsibilities around the SEND Local Offer and family information duties Understanding the legislative framework and compliance requirements. Ability to analyse information and highlight areas for improvement To inform communication planning, engagement work and service improvement. Ability to work independently, prioritise workload and manage competing demands Ensuring deadlines are met in a fast-paced, multi-agency environment. You must also have an understanding of, and commitment to, equality, diversity and inclusion. In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. Interested in Flexible Working? We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc. Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site. For more information or an informal discussion, please contact: Jane Elmer To contact me by email please click here How to Apply Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ Plus; communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme. To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support. By applying for this post, you agree to our Terms and Conditions.