Dynamics 365 Developer

Employment: Contract - Inside IR35 Location: London,UK Skills: Responsibilities · Agile Practices: Integrate and support with agile based product development ceremonies such as sprint planning, standups, retrospectives and backlog grooming. · Solution Design and Development: Lead the design and development of custom solutions within Dynamics 365 and Power Platform, ensuring they meet business needs and align with best practices. · System Integration: Integrate Dynamics 365 with other systems and applications, ensuring seamless data flow and process automation. · Customization and Configuration: Customise and configure Dynamics 365 and Power Platform applications to meet specific business requirements. · Technical Leadership: Provide technical guidance and mentorship to junior developers and other team members. · Troubleshooting and Support: Diagnose and resolve technical issues, providing ongoing support and maintenance for Dynamics 365 and Power Platform applications within the Serco ITIL IT Service Management function. · Documentation: Create and maintain comprehensive documentation for all development and integration activities. · Stakeholder Collaboration: Work closely with business analysts, project managers, and other stakeholders to gather requirements and deliver effective solutions. Have and demonstrate excellent communication skills. · Communicate fluently orally and in writing, and be able to present complex technical information to both technical and non-technical audiences. · Capability Development: Contribute to the growth of the Serco Complex Case Management team capability. · Serco Management System: Be current, adhere and lead by example the policies and principals of the Serco Management System, which governance, security, information management. · Continuous Improvement: Take part in team initiatives to improve the internal processes, capability and service offering. · Contribute to and deliver continuous improvement of service delivery for implemented M365 solutions. · Participate in team meetings, project meetings, customer meetings and departmental or corporate meetings and sessions. · As a Dynamics 365 Developer (primarily Customer Service, Marketing and Sales), you will play a crucial role in designing, developing, and implementing solutions using Microsoft Dynamics 365.