Documentation and Logistics Administrator

Documentation and Logistics Administrator Full time, permanent role, Burgess Hill, UK £26,000 / year base salary plus benefits Overall Job Scope * Ensure that every customer order is processed effectively and efficiently  * Ensure all documentation is created, checked and processed efficiently and to a high standard * To assist the Logistics Manager to ensure all relevant Import and Export documentation is completed so shipments comply with legislation and customer demands. * To assist the Logistics Manager to work closely with the Commercial team, Operations and Customer Experience to provide a seamless service to our customers * To take every opportunity to promote the image and interests of BioIVT with customers, suppliers and other contacts Area of Responsibilities * Maintain individual workload, in line with team responsibilities * Responsible for assisting the logistics team with the accurate dispatch of orders  * Responsible for product certification creation and checking to a high standard * Assist in the CITES permit application process efficiently and effectively  * Ensure all shipments are proactively tracked and managed  * Responsible for creation of Import/Export documentation for multiple shipping sites * Work with suppliers to resolve documentation queries and to improve efficiencies * Assist in coordinating documentation needs for multiple sites and product lines simultaneously  * Ensure all customer and supplier communication for the BioIVT product range are responded to and processed accurately * Work closely with other departments to maintain high standards and fast turnaround time for shipment of all products. * Work closely with Customer Experience to ensure all queries are dealt with correctly and efficiently  * Work closely with QA in providing documentation in line with BioIVT’s QMS standards * Work with the Warehouses to ensure all documentation for all imports and exports are prepared in advance of shipment. * Support other departments with ad-hoc administrative projects * Assist the Logistics Manager in collating data reports, including and not exclusive to KPI data  Our UK based benefits package is:  * 25 days holiday increasing to 27 days after 3 years of service * Company funded private medical insurance * Life Assurance (x 4 salary) * Employee Assistant Programme * Enhanced family leave policies * Free fruit delivery in the office * Company funded social events * Learning & Development opportunities * Discretionary bonus (3% on target subject to individual and company performance and length of service)