Director of Information Technology

Position Summary

As systems administrator and manager of IT support, this role is responsible for ensuring the technology environment operates efficiently and within agreed SLA metrics. While this is a management role, candidate should be able to perform duties on a hands-on manner in addition to helping define strategic processes and identify tools required for the job.

Position Functions

• Perform system administration roles for Office/365, SharePoint, and AWS and cloud systems, amongst others.
• Serve as Active Directory, Cloud, and SharePoint Administrator.
• Serve as SME for all projects and issues related to the overall IT operational environment.
• Provide technical troubleshooting for applications with emphasis on root cause analysis.
• Maintain inventory of IT assets, minimizing losses and assuring reasonable allocation of spare equipment available for quick   replacement, when needed.
• Maintain approved, secure access to company systems and services.
• Work with other technology departments and business stakeholders to further optimize operations and improve security.
• Escalate complex problems to higher level of expertise within organization Manage and work along small IT support team to provide required desktop, laptop operational support along the following.
• Perform managerial duties regarding the IT support staff (performance reviews, budget management, mentoring, etc.)
• Define and implement required processes and evaluation metrics to further optimize IT support efforts and their reporting.
• Oversee the setup of new computers and required software installation.
• Ensure all incidents are recorded in an incident tracking system.
• Track progress & generate weekly ticket metrics for deliverables, ensuring that high level of service level is maintained.
• Help troubleshoot general desktop, tablet, mobile, printer, conference room technology issues.
• Ensure all equipment, services, and appropriate network access is available from first day of employment for new staff.    Including orientation to company equipment, software, and resources
• Provide first-level support to staff, with configuration, operation, change requests, and technical challenges, associated with company-issued equipment and services.
• Proactive and timely response to known system events and service issues.
• Prompt action and consistent communication to reported challenges. Concerns may come from a variety of channels,  including: in-person, phone, e-mail, trouble ticket, service request, or system-generated alert
• Provide timely and accurate reports on various metrics, incidents, and events to executive management Responsible for      ensuring IT environment is secure while closely working together with corporate systems and with network functions.
• Responsible for configuring workflow logic for business processes via SharePoint Designer, Smartsheet, PowerApps, amongst      other workflow designer tools. Perform routine maintenance and updates to existing business workflows
• Communicate effectively via phone and email.
• All other duties as assigned.

  Qualifications / Requirements

• Bachelor's in information technology or in related field
• CompTIA Security+ Certification
• At least 5 years’ experience of progressively more responsible IT experience
• Possess a thorough knowledge of all functional aspects of IT
• Solid understanding of company and departmental financials, including detailed budget management. Proven project      management experience is also required.
• Practical experience with the following IT environments: IT Infrastructure, Cloud (AWS/Azure), Virtual Server environments (e.g. VMWARE), Microsoft Active Directory, Microsoft Office 365, SharePoint, and Security
• Expert-level understanding of Microsoft’s Office/365 and family of products (Outlook, MS/Word, MS/Excel, etc)
• Experiencing creating / modifying Active Directory group policies.

Possess solid experience in the application of project management and office productivity tools (Microsoft Office, MS/Project, Smartsheets .