Director Commercial Operations (RevOps)
Onclusive
Full-time
Remote
United Kingdom
This role sits at the intersection of strategy, systems and cross-functional leadership – and it is instrumental in scaling a multi-functional go-to-market engine across regions. Reporting directly to the CEO this leader will provide a single source of truth for global Sales, Renewals and Annual Recurring Revenue (ARR) data owning commercial analytics, board level reporting and the infrastructure that drives decision-making across the entire revenue lifecycle.
Core Responsibilities
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Strategic Planning: Partner with leadership to develop and execute GTM strategies ensuring alignment to the companies goals
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Process Optimization: Identify inefficiencies and implement improvements to optimize workflows and drive results across GTM operations. Own Sales/Renewal Forecasting methodologies and Customer Retention
processessuch as Risk Management and Health Scoring. -
Data Quality: Ensure accuracy and Hygiene of CRM data in particular Customer Master, Contract Master, Sales and Renewal Opportunities
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Data-driven Insights: Analyze key metrics to assess performance, identify trends and provide recommendations. In particular own quality of Sales & Renewal forecast and key performance KPIs such Renewal Rate, churn, price increases, GRR & NRR
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GTM planning: including quota, headcount, territory design, account assignment, annual bookings plan definition
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GTM systems: Drive system requirements definition and oversee implementation and roll out. Lead GTM systems design with an emphasis on automation and AI-driven insights.
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Team Enablement: Enable GTM organization to understand key processes and hand-over points ensuring smooth end to end operations
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Cross-functional leadership: connect Sales, Renewals, Customer Success, Product, Finance and Program Management ensuring clear understanding of roles and responsibilities in delivery of the GTM strategic initiatives
Candidate Profile
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+10+ years of operational experience in SalesOps, Business Ops under CFO or COO
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Proven record of data-driven leadership and transformational change.
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Expertise in designing, implementing, and optimizing processes and their implementation in the CRM systems
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Excellent ability to translate high level business objectives to actionable execution plans for delivery of system improvements, key reports and dashboards
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Clear understanding of how to motivate the organization, building the incentive plans that directly correlate with the desired business outcomes
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Strong communication and collaboration abilities, with a history of building trust across nternal stakeholders.
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Private Equity background and global SaaS experience are highly desirable.