Desktop Support Analyst

At Stantec, we have some of the world’s leading professionals passionate about enabling our business to be its best. Our business teams include finance, procurement, human resources, information technology, marketing, corporate development, HSSE, real estate, legal, and practice services. We bring diverse backgrounds, skills, and expertise and create a caring culture where everyone can thrive. Through teamwork and collaboration, we’re building a stronger, more resilient Stantec every day. Your Opportunity Take the first step towards designing your career with Stantec as a Desktop Support Analyst. As a member of a large IT Team, you’ll provide dedicated Desktop support to our local office(s). We offer competitive salaries and opportunities for advancement. Your Key Responsibilities Configuration/reconfiguration of hardware, including workstations and printers Analyze and resolve end-user hardware, software and connectivity issues Create and update accurate and consistent records of all calls Monitor progress on problem resolution and advise users on status of issue Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to our internal clients Provide excellent client service; while managing multiple service requests