Delivery Team Lead

Delivery Team Lead – EMEA (Professional Services) Our Professional Services team is growing fast, and we’re looking for a Delivery Team Lead to manage our EMEA Delivery Managers and Engagement Managers in London. This is a strategic leadership role covering both pre-sales and post-sales services, ensuring seamless execution and strong outcomes for our enterprise customers. Why You’ll Love It Shape a critical function in a hyper-growth SaaS company. High visibility and influence across both commercial and delivery operations. Work with talented teams across EMEA and globally. A culture built on transparency, ownership, and customer obsession. About The Role Team & Operational Leadership Lead, coach, and develop a high-performing EMEA delivery team. Set clear priorities, KPIs, and delivery standards; drive accountability and operational excellence. Oversee capacity planning, hiring, onboarding, and workload distribution. Build a collaborative, customer-focused culture across delivery and pre-sales. Establish reporting for portfolio health, KPIs, and performance. Drive process improvements to increase efficiency, predictability, and quality. Support regional and global Professional Services strategy. Post-Sales Delivery Oversight Own the health and performance of the EMEA delivery portfolio. Ensure consistent use of delivery methodologies, playbooks, and standards. Oversee project initiation, scoping, timelines, resource allocation, and customer communication. Lead governance across risks, escalations, CSAT, utilization, scope control, and reporting. Partner with Sales, CS, Solutions, Finance, and Partners to ensure smooth execution and billing. Act as senior escalation point for strategic accounts. Pre-Sales & Commercial Leadership Lead services scoping, solutioning, and SOW creation during pre-sales. Partner with Sales to improve service attach rates and commercial outcomes. Refine pre-sales processes, enablement, and approval flows. Support services positioning, pricing, and cross-functional alignment. Contribute to evolving the services portfolio based on customer and market needs. Requirements 7+ years in Professional Services, Consulting, or Enterprise SaaS delivery. 2+ years people leadership experience. Proven success in enterprise project/portfolio management and cross-functional collaboration. Experience with pre-sales services (scoping, SOWs, resource estimation). Strong delivery methodologies and PM frameworks knowledge (PMP/PMI a plus). Highly organized, analytical, and process-driven. Excellent communication and executive presence. High energy, adaptability, and a passion for customer impact. Technical background (APIs/integrations) is an advantage. Social Title null Social Description null Our Team null Position Type null