Customer Support Technician

Customer Support Technician Department: Client Management Employment Type: Permanent - Full Time Location: Stoke Reporting To: Danielle Griffiths Description Loss Adjuster Technician Ready to turn challenges into solutions? Join Davies Group and shape the future of claims management! At Davies Group, we don’t just handle claims—we transform them into opportunities to deliver exceptional service. As a Loss Adjuster Technician, you’ll play a key role in supporting our Adjusters and managing high-value claims over £25k, ensuring every detail is handled with precision and care. What will your day look like: What you’ll do: Be the trusted link between clients, suppliers, and internal teams. Manage emails, calls, and claim processes with confidence and professionalism. Take ownership of dedicated caseloads and keep everything moving seamlessly. Supporting dedicated Adjuster(s) in the proactive management of claims. • Manage caseload in conjunction with Adjusters, acting autonomously within authority levels. • Answer inbound calls, taking action to support customers, suppliers, and clients. • Review and Issue reports to clients. • Resolve customer queries, questions, or complaints, working with all parties involved for the best customer outcomes. • Appoint suppliers and manage progress, independently of Adjuster engagement. • Make outbound calls to customer/supplier/clients. • Dealing with and actioning associated tasks in relation to claims. #INDUKI Knowledge and Abilities: Minimum of 2 years’ experience in property claims management. • Ideally experienced in reviewing scopes or work, identifying errors, and missed items. • Ability add value in claim reserving and reserve movements. • Ability to deliver outcomes in a fast-paced environment. • Capable of effective communication – both written and verbal • Proven experience working Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan