Customer Support Agent

Customer Support Agent (Malta Office) Traffic Label Be part of our new platform launch. Traffic Label is building a dedicated Customer Support team in Malta, and we’re looking for energetic, service-minded people to join us on this exciting journey. About the role As a Customer Support Agent, you’ll be the first point of contact for our players and customers. You’ll handle a high volume of inbound calls and messages, ensuring everyone receives clear, friendly, and professional support across all communication channels. The role is shift-based, including nights, with an additional allowance for overnight work. What you’ll do Respond to customer queries via phone, email, and live chat Handle large call volumes efficiently while maintaining quality communication Troubleshoot account or platform issues and guide users through solutions Escalate complex cases to relevant departments when needed Ensure a consistently high level of service and professionalism What we’re looking for Previous customer support or contact centre experience preferred Excellent spoken and written English; additional languages are an advantage Strong communication, patience, and problem-solving skills Ability to work flexibly in a shift environment (including nights and weekends) A positive attitude and desire to be part of a growing, fast-paced team Why join us Competitive salary package with night shift allowance Career development in a growing international company Supportive, dynamic team environment located in our new Malta office Opportunity to play a key role in an exciting platform launch Ready to join our new Malta team? Apply now and help us shape the next chapter of Traffic Label.