Customer Supply Chain Coordinator - EU

At Joseph Joseph, we are driven by a simple yet powerful belief — that intelligent design has the ability to transform everyday living. We create distinctive, thoughtfully engineered products that not only solve real-world problems but also bring joy, beauty, and functionality to daily life. Headquartered in London, we have grown into one of the world’s most admired houseware brands, with a presence in over 100 countries and partnerships with leading department stores, independent retailers, and a rapidly expanding e-commerce business. We are looking for a motivated and detail-oriented Customer Supply Chain Coordinator to join our EU Customer Supply Chain Team. Reporting to the Head of Customer Supply Chain - EU, this role supports the day-to-day operations that help deliver excellent service to our customers, you will play an important role in managing the Order-to-Invoice process, working closely with internal teams and external partners to ensure orders are processed accurately and delivered on time. What you will be doing: Manage and process orders for key customers, ensuring accuracy and timely execution Produce and maintain open order books, sharing updates with customers and internal sales teams Communicate SKU challenges, availability, and back-in-stock dates to customers Monitor warehouse and transport activities, escalating and resolving issues proactively Coordinate customer delivery bookings with 3PL warehouse and logistics teams Keep customers informed about delivery challenges and revised timelines, offering solutions Update and present Sales Performance Reports, including expected monthly revenue, in bi-weekly meetings Create and maintain Customer SOPs for warehouse execution Develop and manage Retailer SLA / Non-Compliance documentation, perform root cause analysis on failures, and propose corrective actions Attend and contribute to customer review meetings, understanding SLA terms and performance metric. Key Relationships: External Customers, 3PL Regional Warehouses and Transport Providers, Finance, Sales Teams & Account Managers, IT, Demand and Supply Planning Teams, Customer Supply Chain Analyst What we need from you: 1–2 years' experience in Order Management or Customer Service, ideally in a supply chain or logistics context Bilingual proficiency in either German, Italian, Spanish, or French is highly desirable Strong attention to detail and follow-through Ability to thrive in a fast-paced, problem-solving environment Intermediate Excel skills (pivot tables, lookups, basic reporting) Knowledge of ERP systems (SAP preferred) What you will get from us: Competitive salary and holiday allowance Company performance related bonus A pension contribution An exclusive staff discount 24/7 healthcare appointment support Hybrid working – 3 days in office & 2 days from home and flex start/finish times External private employee wellbeing support Access to Perkbox Volunteer days Team Recognition scheme Training and Development Holiday carry-over scheme Season-ticket travel loan Cycle to work scheme Parental Leave support Holiday trading (buy/sell) and extra holiday days for long service