Customer Success Manager (EMEA)

About the Role We’re looking for a driven, high-impact Customer Success Manager to take ownership of our customers across the EMEA region. This is a home-based role with occasional travel across the region. You’ll be the face of CyCognito for your accounts - the person customers trust to guide them and help them get real, measurable value from our platform. You’ll own the renewal motion end-to-end, making sure our customers stay, grow, and advocate for us. If you thrive in fast-moving environments, love solving problems, and aren’t afraid to step into commercial conversations, you’ll feel right at home. What You’ll Own & Drive Customer Outcomes Take full accountability for customer health, adoption, and long-term value. Build deep, strategic relationships with Security, IT, and business champions. Run onboarding, success planning, and ongoing business reviews with clarity and purpose. Make sure every customer knows exactly how CyCognito is helping them reduce risk and drive outcomes. Renewals Lead renewals from forecasting to negotiation to signed deal. Spot churn risks early and build a get-well plan that actually works. Partner with Sales to surface expansion opportunities - while keeping renewals firmly under your control. Use data, outcomes, and customer stories to make the renewal a no-brainer. Customer Guidance, Enablement & Influence Deliver crisp platform overviews, conversations, and best-practice sessions. Help customers operationalise attack surface management. Capture insights, patterns, and blockers - then feed them back internally to level up our product and processes. Turn your strongest customers into advocates, references, and champions. Operational Excellence Keep CRM immaculate: renewals, health scores, risks, plans - always up to date. Run point with Support, Product, Marketing, and Sales to punch through blockers. Track usage, lead QBRs, and make sure customers continuously find new value. Bring a mindset of “if it’s broken, I’ll help fix it.” Requirements What You Bring 5+ years of experience in Customer Success or Account Management within SaaS. Strong commercial instincts and a proven track record managing and closing renewals. Ability to influence and communicate confidently with technical and senior stakeholders. Comfortable juggling a broad portfolio with speed, structure, and a proactive rhythm. Bonus: cybersecurity experience or familiarity with complex technical platforms. High energy, high ownership, and zero fear of rolling up your sleeves. Willingness to travel to customer sites when needed. Location & Travel Home-based, UK Occasional travel across EMEA What We Offer Why You’ll Love It Here You own real outcomes - not tasks. Your impact is visible every quarter. You shape the future of Customer Success at a fast-growing cybersecurity company. You work with sharp, collaborative teammates who bring out your best.