Customer Solutions Architect (Remote - US)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Solutions Architect in the United States.

The Customer Solutions Architect will serve as a trusted technical advisor across pre-sales and post-sales engagements, ensuring successful adoption and long-term value of enterprise solutions. This hands-on role requires translating complex technical requirements into actionable solutions, supporting customer onboarding, and driving ongoing engagement to optimize utilization. The position combines strategic solution design, technical account management, and collaboration with internal product and engineering teams. You will engage directly with customers, addressing technical challenges, providing guidance, and ensuring high satisfaction and retention. This role is pivotal in bridging business objectives with technical architecture while promoting best practices and secure, scalable deployments. It offers the opportunity to work on cutting-edge secure mobility solutions for enterprise and government clients.

Accountabilities:

• Deliver technical product presentations, demos, and Proof of Concepts during the pre-sales cycle.
• Conduct discovery sessions to understand customer architecture, requirements, and constraints.
• Develop solution designs, integration plans, and security recommendations aligned with customer needs.
• Serve as the primary technical contact post-sale, supporting adoption, onboarding, and full solution utilization.
• Track and report customer adoption, technical issues, and escalations; collaborate with internal teams to resolve them.
• Conduct technical QBRs and provide guidance on best practices, architecture, and integration.
• Advocate for customer needs internally while ensuring alignment with platform capabilities and roadmap.
• Collaborate with product, engineering, and support teams to improve solutions and drive customer success.

Requirements

• 5+ years of experience in technical pre-sales, solutions engineering, or technical account management.
• Hands-on experience with enterprise software, cybersecurity, or secure mobility solutions.
• Proficiency with at least one major cloud provider (AWS, Azure, Google Cloud).
• Working knowledge of Linux systems (e.g., RHEL, CentOS) and containerization/orchestration tools (Docker, Kubernetes).
• Understanding of iOS and Android operating systems, Mobile Device Management (MDM/EDM), and virtualization technologies (VMware, Citrix, KVM, VDI).
• Familiarity with networking, security principles, and compliance frameworks (DoD/GOV standards, STIGs, MFA, FedRAMP, NIST, Zero Trust).
• Excellent interpersonal, communication, and presentation skills; ability to explain complex technical concepts to non-technical stakeholders.
• U.S. citizenship required for federal customer engagements; previous federal clearance is a plus.
• Strong problem-solving, analytical skills, and a customer-focused mindset.

Benefits

• Competitive salary with performance-based bonus potential.
• Medical, dental, and vision insurance coverage.
• Parental leave and life/disability insurance packages.
• 401(k) plan with employer-matching contributions.
• Opportunities for professional development and training.
• Inclusive, collaborative work environment with a focus on employee growth and retention.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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