Customer Service Specialist

Company Description

Syngenta Seeds, a leading developer and producer of Field Crops, -Vegetable, - and Flower Seeds, is part of Syngenta Group. We bring farmers more vigorous, stronger, resistant plants, including innovative hybrid varieties and biotech crops.

Job Description

Join Syngenta as a Customer Service Specialist, where you will play a crucial role in supporting our Vegetable Seed sales by ensuring the seamless execution of processes from order placement to invoicing. Your relationship-building skills will drive our customer satisfaction and loyalty, and commercial success.

This position offers exceptional opportunities for professional growth for candidates who demonstrate leadership potential and strategic thinking.

Key Responsibilities:

• Process complex sales orders with precision and commercial awareness.
• Manage invoicing, returns, and credit processes while maintaining compliance.
• Develop and maintain strong customer relationships through regular touchpoints.
• Maintain and update customer master data, ensuring data integrity.
• Register and follow up on customer complaints, providing timely resolutions.
• Provide critical information to internal sales team.
• Open and follow up on tickets for any potential issues.
• Participate in and support departmental projects.

Critical Success Factors & Challenges

• Ensure accuracy and compliance with global policies and commercial guidelines.
• Foster a team spirit and collaborative working environment.
• Maintain attention to detail in all tasks, especially under high volume and pressure.

Qualifications

Knowledge, Skills & Experience:

Critical Experience

• Previous experience in customer service and administration with demonstrated success in building and maintaining client relationships.
• Experience in cross-functional collaboration and working with sales, finance, or logistics teams is highly valued.
• Project management experience is advantageous, particularly in process improvement or customer-focused initiatives.

Critical Knowledge

• Proficiency in Spanish and English.
• Familiarity with SAP and Microsoft Office Suite (Outlook, Word, Excel) with advanced Excel skills for data analysis and reporting.
• Understanding of commercial operations, order-to-cash processes, and customer relationship management principles.
• Knowledge of business administration, agriculture, or related fields is preferred.
• Familiarity with quality management systems and compliance frameworks is advantageous.

Technical, Professional and Personal Capabilities

• Meticulous attention to detail and a high degree of conscientiousness
• High tolerance for stress and resilience in fast-paced environments. You will handle a significant volume of work and need to be a quick learner.
• Advanced communication skills with ability to influence, negotiate, and build consensus across different stakeholders
• Proven ability to transform routine customer interactions into lasting partnerships.
• Strong conflict resolution skills for handling escalated complaints diplomatically.
• Presentation skills for communicating insights to management and cross-functional teams.

Additional Information

• A culture that promotes work/life balance and celebrates diversity.
• Extensive benefits package including a pension plan scheme, bonus, life insurance & a pool of flexible benefits to choose (Ticket Restaurant, WellHub, etc.)
• A role that contributes to valuable and impactful work in a stimulating and international environment.
• Learning culture and a wide range of development options, including access to learning platforms (Degreed and LinkedIn Learning)

Equal Opportunity
Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion, or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.

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