Customer Service Representative - Italian Speaker

Company Description

At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world.

The job in brief: 

Job Title -  Customer Service Representative - Italian Speaker
Location -  Madrid
Working model – Hybrid from Madrid, Remote from Spain
Team -  You will join the Customer Service Team in the Post Sales department
Level - Professional 
Contract -  Permanent, full time (36 h/week)

Job Description

We are looking for customers service representatives to join our team of around 1,700 people worldwide to help us power up the traveller's journey for millions of holidaymakers. If you are passionate about helping customers succeed and skilled at providing clear and friendly support in Italian and English, keep on reading, as you might be the perfect fit for this job.

What your impact will be

• Deal with inbound and outbound phone calls, emails, and live chats from Customers.
• Investigate, advise, and resolve pre-sales and after-sales queries, acting as primary contact with the Customer and ensuring single contact resolution

Qualifications

Qualifications

Your expertise:

• Strong verbal and written communication skills in Italian, English and Spanish
• Availability to work rotating shifts, including weekends
•  At least one year of experience in Customer Support services.
• Thorough and meticulous with extreme attention to detail
•  Proactive team player
• Work to tight deadlines with a can-do attitude.

Desirable

• Previous experience in the travel sector or similar
• GDS knowledge is a plus
• Oriented business results
• Versatility

Additional Information

Perks of working with us:

How we work together:

• An inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities)
• Shorter working week (36h as full time)
• Possibility to work remotely up to 8 weeks a year throughout the Spanish territory and within the EU

How we learn together:

• Access to e-learning platforms (e.g. Discovery) professional and managerial skills development training paths

Other perks:

•  2 paid days off per year for volunteering purposes
•  Occasional social events to foster connections among colleagues
• Travel industry discounts and flash exclusive staff fares
• We support our employees through life's significant moments with leave options (e.g parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws.

Wish you were here? We do, too!

Selection process steps*:

• HR interview (10-30 minutes)
• 1st interview (Manager): soft skills + technical knowledge

Our commitment to celebrate diversity and generate belonging

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

Eligibility criteria:

By submitting your information and application, you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status.