Customer Service Coordinator

[https://images.teamtailor-cdn.com/images/s3/teamtailor-production/gallery_picture-v6/image_uploads/bfc3aa91-e969-44a0-a030-46be9c70ba39/original.png] Customer Service Coordinator at The NSS Group Part of Customer Service Cleaning £27,000 per annum The Division – Customer Service Cleaning Our Cleaning Division delivers window and specialist cleaning services nationwide. With regional management support and a central service desk, we provide both planned and reactive cleaning using a range of safe and efficient methods such as rope access, water-fed poles, access platforms and cradle systems—all carried out in-house. Your Key Responsibilities As a Customer Service Coordinator, you will play an essential role in supporting our operations and ensuring our clients receive excellent service. Your role will include: * Monitoring our internal proof-of-delivery system to ensure accurate, up-to-date records * Providing exceptional customer service by responding to client queries promptly and professionally * Liaising with NSS Regional as well as external clients, to schedule cleaning works * Using client systems to raise permits and complete work sign-offs * Requesting and logging purchase orders prior to work taking place * Conducting post-clean courtesy calls and collecting client feedback What NSS will give to you: * Free onsite parking * Complimentary refreshments in a friendly, sociable office environment * Clear opportunities for progression and development within the company * 25 days’ annual leave plus bank holidays * Monthly Reward & Recognition Scheme with vouchers for top performers * TradePoint Card giving you 10% off at B&Q * Birthday day off (after qualifying length of service) * Eye care vouchers * Referral bonus scheme * Medicash health cash plan offering discounts on dental care, health screenings, gym memberships, retail stores, specialist consultations and more Experience & Personal Attributes Required We’re looking for someone who is: * Confident using Microsoft Office (Excel, Outlook, PowerPoint, Word) * Passionate about delivering outstanding customer service * Able to work both independently and as part of a team * An excellent communicator * Highly organised with strong attention to detail About NSS NSS Group is a specialist services supplier. From building maintenance to window and technical cleaning, platform hire and equipment testing – self-delivered services, anywhere in the UK. The NSS group was formed by the merger of a number of large successful business’s to create one super group which gives our clients a service which is truly nationwide. INDHP