Customer Service Coordinator

Do you enjoy working in a dynamic environment where your contribution truly matters? Join our small but impactful Customer Service team at Nynas and play a key role in delivering exceptional service to customers across Europe and North Africa. This is an opportunity to grow your career in an international setting while working in a collaborative and supportive office environment in Paris. About the role As a Customer Service Coordinator, you will be the link between our customers and internal teams, ensuring smooth order handling and delivering exceptional service. You’ll be based in our centrally located Paris office, which plays a key role in a broader global network covering France, Switzerland, Belgium, Luxembourg, the Netherlands, and North Africa. You report to the Head of Customer Service based in Milan, Italy while working close with General Manager France and the sales team. We highly value teamwork and knowledge sharing, giving you plenty of opportunities to collaborate across borders and maintain close contact with your colleagues in the Customer Service team. Your responsibilities include: Managing order processing and invoicing according to Nynas sales terms and regulations Planning and arranging transport and deliveries Applying correct Incoterms, customs requirements, and duties Monitoring local stock and forecasting needs Handling sampling and inventory management Supporting local finance tasks (accounts payable/receivable checks, credit control, payment collection) Providing customer care and support to Sales, including reporting and maintaining customer files Using NMS system for updates and deviation reporting Collaborating with colleagues across multiple countries and acting as backup during absences About you We are looking for someone who is independent and organized and can manage tasks with minimal supervision. You are detail-oriented and ensuring accuracy in all processes. We believe you are a strong communicator who enjoys working with different teams and are comfortable multitasking and handling time-sensitive situations. Requirements: University degree in logistics, business, tourism, or similar Previous experience in customer service Knowledge of logistics and export/import processes is a plus Strong system skills and ability to adapt to new tools Excellent French and English skills (spoken and written) About Nynas Advancing the transition to a sustainable society Nynas is a specialty chemicals company producing high-performance bitumen and naphthenic solutions essential to infrastructure, electrification, and other industrial applications. Mainly focused on Europe, our products play a key role in supporting the shift towards a sustainable future. Through strategic partnerships and a strong commitment to safety and efficiency, Nynas is making a positive impact on society and the environment. What we offer At Nynas, we believe in career development. Many of our colleagues started in customer service and have grown into key roles across the company. You’ll join a friendly, international team where your work makes a real impact. Contact and application Please send in CV and Cover letter in English. For your information, parts of the process will be held in English. We are looking forward to reading your application! If you have any questions about the role, you can contact Head of Customer Service Sabina Capuzzo, sabina.capuzzo@nynas.com