Customer Service Assistant / Retail Advisor

Customer Service Assistant / Retail Advisor Application Deadline: 1 January 2026 Department: Customer Experience Employment Type: Permanent - Full Time Location: Wolverhampton Reporting To: Scott Miles Compensation: £26,320 - £30,721 / year Description Your role is key in delivering great customer service to our passengers. Based at one of our stations, you will be the face of West Midlands Trains, helping to sell tickets to customers, deal with travel queries and ensure the station is clean, tidy and safe. What does the job involve? Shift patterns will include weekends, early starts and late finishes Assisting customers in planning their journey – selling tickets and providing advice, to get our customers to their destination Processing cash and card payments - using the ticket vending machines Handling difficult situations in a calm, customer focussed manner Making sure the station is safe - spotting and reporting any safety issues to the relevant team Deliver great customer service to our customers What skills and experience do I need to do the job? Customer focussed – being presentable, approachable and proactive Comfortable managing conflict and remaining calm in difficult situations Great communication skills – able to flex your style to the audience Having flexibility – both with your hours of work and approach to work Using your initiative to solve problems and resolve issues Live within a reasonable commute of the station you have applied for – early starts and late finishes will mean you need to be able to get to work, possibly before/after public transport is running For safety reasons, you need to be aged 18 or older What is the salary and benefits that come with this role? Salary is £26,320 rising to £31,706 once you have completed your initial probation period One of the best pension schemes available Free travel on all our trains and those of other train companies within our parent group company - for you, your partner and any dependent children 75% off all other train company travel tickets Retail discounts Career development opportunities Due to the volume of applications we receive, the advert may close earlier than the published closing date. Please submit your application as soon as possible to avoid missing out. As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation. Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.