Customer Service Advisor

🚀 New Year, New Flow: Launch Your Career with Victorian Plumbing in 2026! Calling All Customer Service Superstars – Start the Year in Leyland with a Career Upgrade! The New Year is a time for ambition, setting new goals, and making powerful life changes. If you’re a Customer Service Superstar ready to transform your professional path, Victorian Plumbing in Leyland is inviting you to be part of our award-winning team's next chapter. We’re not just filling roles; we’re investing in the individuals who will define our success in 2026 and beyond. This is your chance to ditch the old job routine and dive into a career that offers genuine progression, premium benefits, and a culture that champions your success. 🌟 The Victorian Plumbing Advantage: Your 2026 Career Kickstart! Joining us on Monday 05.01.2026 means starting the year with a powerful boost. We offer much more than just a job; we offer a career upgrade: 💰 Financial & Schedule Flow Accelerated Earning: Receive a competitive salary of £26,502.36 (£12.70 p/h) plus a robust Monthly Bonus Scheme to maximise your earning potential from day one. Work-Life Balance Built-In: Our predictable 5-Week Shift Rotation is designed with your time in mind, including only one late shift week and one full weekend out of five. Plan your 2026 with confidence! Generous Leave: Enjoy annual leave that grows with your service. 🌱 Growth & Wellbeing Investment Clear Progression Pathways: We are committed to developing talent internally. We offer structured training and clear routes for progression, helping you turn ambition into your next role. Premium Wellness Package: Your health matters. Benefit from Free On-Site Gym Access, Healthcare Cash Plans, and a robust Employee Assistance Programme. Daily Comforts: Enjoy free tea & coffee, subsidised fresh food options, and exclusive high street discounts—perfect for making your paycheck go further. 🎯 Your 2026 Mission: Driving World-Class Customer Experiences You will be the vital link between our products and our customers, ensuring every interaction is as seamless as a perfectly fitted bathroom. You'll make a tangible difference by: Engaging and Elevating: Connecting with customers via phone, email, and live chat, delivering solutions that earn 5-star reviews. Expert Consulting: Becoming a product specialist, guiding customers to their perfect bathroom fit, from state-of-the-art shower systems to elegant roll-top tubs. Achieving Goals: Consistently meeting Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), running smoother than a thermostatic mixer valve. Team Collaboration: Sharing insights and best practices to constantly improve our service efficiency and team performance. The Logistics & The Talent We Seek: We’re seeking motivated individuals with a strong foundation in customer service or contact centres (But not a 100% requirement for this role). You must be computer literate, adept at multitasking, and, most importantly, possess a genuine passion for problem-solving and a desire to create satisfying customer journeys. Location: Leyland, Lancashire Salary: £26,502.36 (£12.70 per hour) Start Date: Monday 05.01.2026 Hours: 40 per week. Shift Example (5-week rotation): Your shifts will cover the full opening hours, consisting of one week of 12:30 – 21:00 shifts, one week of 09:30 – 18:00 shifts, and two weeks of 08:00 – 16:30 shifts. 🤝 Our Commitment to You: Inclusive Growth At VictorianPlumbing.co.uk, we are dedicated to creating a fair, enriching, and inclusive workplace where everyone is respected and celebrated. We are an equal opportunity employer. As a Disability Confident Committed Employer, we strive to ensure our recruitment process is accessible to all. If you require any adjustments, please let us know. Please note: VictorianPlumbing.co.uk is unable to sponsor work visas for international applicants currently. READY TO MAKE 2026 YOUR BEST CAREER YEAR YET? APPLY NOW and let's start the New Year with a powerful flow!