Customer Relations Specialist

Lead a high-performing team, drive compliance excellence, and make a real impact in a fast-paced, dynamic environment. We are seeking an experienced Customer Relations Specialist to lead a team responsible for managing customer complaints and ensuring compliance with regulatory standards. This is a key leadership role focused on managing customer complaints and ensuring compliance with regulatory standards. You will play a vital part in maintaining customer trust and delivering exceptional service by resolving issues efficiently and professionally. You will oversee a team of case handlers, ensuring complaints are logged, investigated, and resolved within strict regulatory timeframes. The position also involves preparing detailed reports for senior management, analysing complaint trends, and driving process improvements.