Customer Outreach Specialist

Location: Brossard, Quebec

PRIMARY DUTIES

• Handle Incoming Cancellation Calls and perform Outbound call activities for past due policies
• Handle direct returning incoming calls as a result of outbound activities.
• Follow up on customer issues regarding claims, billing or other service concerns.
• Assist customers in redrafting payments to existing accounts, set up new account information, or collect needed premium via credit card.
• Cross sell over the phone. 
• Process routine requests for service items.
• Miscellaneous department activities as needed.

Education, Skills, and Experience:

• Fluent in French and English (written and verbal). 
• College diploma or equivalent work experience.
• Minimum of 1 year of relevant work experience
• Must be licensed in Accident & Sickness, and Life 
• Ability to multi-task, talking with customers while completing paperwork and system changes
• Outgoing and engaging conversation skills.
• Sales acumen, business sense.

• Effective listening and problem-solving skills

• Previous contact center experience required.
• Strong communication skills with a detail-oriented and analytical mindset.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, etc.).

Additional Information:

• Physical Environment: In Office (5 days)
• Flexible Scheduling: Adjustments to the work schedule may be necessary based on business demands.