Customer Experience Coordinator

Facilitate the customer visit process on behalf of the customer providing expertise, support and guidance in areas such as menu planning, room selection and set-up, sourcing and securing vendors, logistical planning, travel (on occasion) and day-of execution. Supporting day-of execution including coordination with teams/vendors, last-minute logistical needs, ensure effective set-up/execution for the visit, providing course correcting direction when needed, and facilitation of the visit survey. A minimum of an Associate's Degree in Communications, Marketing or related field is required; a Bachelor's Degree or pursuit of Bachelor's is preferred. Three (3) years of related experience is required. An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered Strong verbal and written skills Outstanding customer focus and demonstration of the ability to influence cross-functional teams Exposure to brand-building in multinational organization Strong desire for continuous learning and improvement Excellent organizational, multi-tasking and prioritization skills Experience with travel arranging and expense reporting Ability to maintain confidentiality Knowledge of office equipment printers/fax/scanners Proficient in Google Workspace or Microsoft Office Suite Professional office environment with suitable lighting, comfortable temperatures, and low noise level. May require prolonged periods of sitting at a desk, using a computer, and other office equipment. Minimal physical activity is generally involved, emphasizing the importance of good posture and ergonomic workplace arrangements.