CUSTOMER EXCELLENCE SPECIALIST - ADVANCED - H/F - Iliad
Iliad
Full-time
Remote
France
Le poste
About the job
As a Customer Excellence Specialist advanced, you will be the 2nd layer for our clients , and will need to demonstrate technical and interpersonal skills to understand and respond to their questions.
Reporting to your team leader, you will bridge the gap between our customers and the various product teams internally. You will be in direct contact with customers and our engineers when needed.
You will have to ensure customers' requests are handled within reasonable deadlines while also working on improving the overall effectiveness of the technical support teams.
You will also work with the Level 3 team to create new processes and update existing ones.
Profil recherché
Location
This position can be either:
- Based in our offices in Paris or Lille (France), partial/full remote is possible
- Fully remote in Europe
#LI-Remote, #LI-Hybrid
Salary Range
36,000 - 44,000 + 4,000 variable EUR per year
Recruitment Process
Screening call - 30 mins with the recruiter
Manager Interview - 45 mins
Technical Interviews - 45 mins
HR Interview - 45 mins
Offer sent - 48 hours
We treat every candidate equally in our recruitment process. Even if you don't meet 100% of the job’s requirements, we encourage you to apply and tell us why you would be a good fit!
Questions about this job? Nathalie Tourbay, our Recruitment Team Lead, would be happy to answer your questions.
Scaleway is a #singular place and we’re looking for #singular people. If you like what you see here and you’ve got a story to tell, we’d love to hear from you.
About Scaleway
Scaleway, leading multi-cloud service provider for startups and cloud-native projects is catering to the global market with the essential mix of cloud computing resources that is flexible, cost effective, reliable, secure and sustainably powered.
Scaleway is one of the few European providers to have full ownership over its stack, with no dependence on three levels: data center design and operation, hardware and software infrastructure, IaaS and PaaS. Scaleway has a daring approach that challenges the status quo, its ecosystem is designed to leverage market standards to make things simpler: S3 compatibility, a rolling up-to-date Kubernetes and Terraform support.
Scaleway is constantly growing around the world, and currently serves hundreds of thousands of clients in over 160 countries. Scaleway’s services are deployed via six data centers located in three regions: Paris (France), Amsterdam (Netherlands) and Warsaw (Poland).
We are committed to creating a diverse environment. All qualified applicants will receive consideration regardless of race, color, religion, gender, gender identity or expression, sexual orientation, marital status, citizenship, disability, age, or veteran status.
Éléments nécessaires pour postuler
Pour valider votre candidature, nous vous demandons de fournir les éléments suivants, vous devrez télécharger les pièces demandées directement lors de votre inscription.
Document(s) :
- Curriculum Vitæ
75000 Paris, Paris, Île-de-France