Customer Enablement Manager

A bit about us: Virtuoso's mission is to enable and lead the world's quality-first revolution. The field of QA has not kept pace with the software industry's transition to CI/CD. We are fixing that. Virtuoso has reimagined how software is tested by developing a game-changing platform that is already being used by the biggest names in software. We passionately believe that anyone should be able to create and maintain tests regardless of their technical skill, and that quality is a key driver for change and growth. The latest advances in AI and Machine Learning have been leveraged to produce test automation software that thinks like a human, empowers everyone to test, and for the first time delivers on the promise of codeless test automation. Achieving remarkable success has become a business-as-usual activity for us and we need to rapidly expand our team for that to continue to increase. Want to join the quality-first revolution? Then read on. A company without borders with employees that make an impact worldwide, with offices and a remote team spread across the globe. The nature of our product is reflected in our thorough and agile culture. We do the right things fast and our application process is no different. We want exceptional people and we will act to get them. What You’ll Do Own the customer journey from onboarding through to renewal, acting as a trusted advisor and advocate. Lead onboarding by guiding customers through setup, goal alignment, and success planning. Deliver engaging training and enablement sessions — from hands-on workshops to tailored learning programs that build product confidence and capability. Monitor adoption and usage metrics, identifying opportunities for increased value and platform expansion. Conduct regular health checks and business reviews to ensure customer satisfaction, mitigate risks, and drive renewals. Collaborate cross-functionally with Product, Engineering, Support, and Commercial teams to ensure customer feedback drives continuous improvement. Champion customer success, ensuring Virtuoso’s technology delivers measurable impact for every client. What You’ll Bring Essential Experience Experience with quality assurance and software testing, preferably against browser-based applications (frontend sites and business systems such as Salesforce, Dynamics 365, SAP S/4HANA). Experience with test automation platforms and tools, ideally low-code or natural language-based. Ability to understand quality assurance strategies and think creatively to support next-generation test automation platforms. Strong project management skills and the ability to coordinate complex initiatives. Skilled at interpreting product usage data and translating insights into action. Solid understanding of the Software Development Lifecycle (SDLC), DevOps, and test automation practices. Proven experience in Customer Success, Enablement, or Account Management roles within a SaaS, testing, or technology environment. Strong understanding of software testing and quality assurance (QA) principles. Excellent communication and presentation skills, with the ability to build lasting relationships at all levels. Experience delivering training and technical enablement to diverse audiences. A data-driven mindset, using insights to guide customer strategy and What's in it for You... Competitive Package, including generous and achievable uncapped commission Employee Share Options- Share in the success of Virtuoso A defined, transparent, career path to more senior roles Remote/flexible working Private health insurance Training/personal development budget of a minimum of £500 per year Take your birthday as a holiday every year! Holiday allowance increases by one day per year of service up to 5 years Employee Referral Scheme - we put money in your pocket for referring awesome people! #LI-LP1 #LI-remote