Customer Champion

Job Title: Customer Champion Location: Milton Keynes – Hybrid, 2 days a week. Salary: £25,500 - £27,500 Contract Type: Permanent and Fixed Term contract We’re looking for a Customer Champion who’s confident, empathetic, and solution-focused to join our team and help build lasting relationships with our clients and customers. As a Customer Champion it will be your role to provide an exceptional service for all Personal Group customers. Your responsibilities will include: Handle inbound and outbound telephone & email enquiries with professionalism, warmth, and efficiency. Pro-actively handle customer enquiries including; claims, policy amendments, cancellation requests, premium related queries and all other product related enquiries within agreed parameters. Resolve customer queries confidently at the first point of contact. Represent the company’s values in every interaction, creating enduring relationships with customers and colleagues alike. Experience and Knowledge you will need for the role: You’ll have experience of working within a customer service environment. Able to establish and maintain good working relationships. Ability to perform well under pressure and manage conflicting priorities. Excellent verbal & written communication skills. Customer focus – the genuine desire to understand customer needs and respond in a customer focused manner, exceeding expectations where possible. Good knowledge of Excel and Word. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! Personal Group is proud to be an inclusive employer and encourages applications from a diverse range of candidates. If you require reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Recruitment Team. The Company The Personal Group family offer a range of products help protect, connect, and engage the UK workforce with communication tools, employee benefits, and health insurance plans. Innecto offer specialist pay and reward and employee experience consultancy. Together we provide a full-service solution to help our clients stand out as an employer of choice. Our mission is to protect the unprotected and connect the unconnected. We want to make work happy, for everyone. Why? Because when people are happy, they're more productive. And when people feel like they make a difference, they do. Today we're making work happy for more people than ever before, and we are looking for great people to help create a brighter future for the UK workforce. Could you be our next great hire? #INDHP