Customer Care Representative - FIM - UK & Ireland

Support inventory management activities (count schedule, tools and progress monitoring); Process and analyze cycle count data leveraging company tools, Microsoft Excel and ERP system; Create, maintain and share ad hoc reporting on expiry scrap, inventory discrepancies and optimization programs; Monitor relevant KPIs; Support and guide new product launches and transitions; Support roll-out and adoption of existing and new field inventory management tools; Analyze field inventory landscape - identify priorities and opportunities for optimal balance between required service and cost (expiry scrap, inventory levels); Build relationship with divisional business unit managers, hospital staff and other functional stakeholders; Ensure compliance to company policies; Process orders coming in via fax, e-mail or telephone and for customers according to specific requirements. Monitor the complete delivery processes (e.g. Distribution Center and/or carrier). Handle service complaints from customers and/or sales representatives. At least 3 years of experience in supply chain environment or similar role Attention to detail Analytical approach Solid Excel knowledge SAP user Customer centric Willing to drive continuous improvement Highly adaptable, flexible and willing to accept new ideas, processes and tool PowerPoint, Tableau, other DB and reporting tools knowledge is a preferred qualification