Customer Care Assistant

We’re looking for a Customer Care Assistant who’s passionate about delivering exceptional service and creating positive experiences for every 4th & Reckless customer. You’ll be the first point of contact for enquiries, ensuring our customers feel valued and heard — whether they’re reaching out about an order, returns, or styling advice. You’ll work closely with our eCommerce, Logistics, and Marketing teams to maintain our brand’s high standards and ensure a seamless customer journey from start to finish. Your Mission: Deliver exceptional customer support across email, live chat, and social media Manage order queries, exchanges, and returns in line with company policies Track and resolve delivery issues promptly and professionally Maintain detailed and accurate customer records using internal systems Collaborate with internal teams to communicate customer feedback and improve the overall experience Uphold 4th & Reckless’ tone of voice and brand values in every interaction Identify opportunities to go above and beyond — turning issues into positive brand moments Previous experience in a customer service or eCommerce support role (fashion experience is a plus!). Educational background within Fashion, Business, Marketing or related background is beneficial but not essential Exceptional written and verbal communication skills Strong problem-solving abilities with a calm and empathetic approach Highly organised with great attention to detail, accuracy and proactive nature Demonstrates a genuine passion and enthusiasm for the brand Comfortable using CRM tools and eCommerce platforms (e.g., Shopify, Zendesk, Gorgias) Team player with a collaborative and positive, “can-do” attitude Willingness to go above and beyond for customers and colleagues Birthday day off 25-day holiday Flexible hours Vibrant team 40% off staff discount Team socials Free Parking Competitions Hybrid working - 4 days in the Altrincham office