Customer Advisor

Role Introduction:

Established in 1992, Applegreen is a leading convenience roadside retailer in the Republic of Ireland, the UK and the US in both large-scale Motorway Service Areas and Travel Plazas, as well as smaller petrol stations. The business has grown to over €3BN in annual revenue, operating 600 Motorway Service Plazas and forecourt sites internationally and employing over 17,000 people.

Applegreen is in a rapid growth phase and to support this ambitious growth, we are seeking to onboard a Customer Advisor to join our team.

This role will form part of the Commercial fuel team and reports to The Commercial Fuel Manager successful candidate will be a confident people person who can fit into Applegreenseamlessly and adopt a hands-on approach to their role. This role is office based and is 20 hours per week (10am – 2pm Monday – Friday)

Key Responsibilities:

As Applegreen expands, the responsibilities will evolve and change over time. The core responsibilities will centre around the following areas:

The Candidate should have the following:

• Communication & Support: Answering phones, managing emails and incoming/outgoing mail.
• Record Keeping & Data Management: Organizing and maintaining paper and digital files, managing databases, and performing data entry.
• Document Preparation: Creating, editing, and distributing documents, reports, and presentations for various departments.
• Workflow & Procedures: Maintaining and refining standard operating procedures to ensure efficient office operations.

Qualifications, experience & skills

• Experience using MS Excel, MS Word & CRM systems.

Additional key skills & attributes:

• Strong ability to manage multiple tasks, deadlines, and information.
• Exceptional interpersonal skills, and ability to engage and develop relationships with individuals at all levels of the organisation.
• Competence with common office software, including word processing, spreadsheets, and database management systems.
• A knack for anticipating needs, identifying issues, and resolving administrative problems.
• Be a self-starter and be able to work collaboratively as a member of a highly interdependent team across many parts of Applegreen.
• Has sound judgement and objective logical decision-making skills.
• Ability to handle sensitive information with discretion and professionalism.
• Proven ability to handle diverse administrative tasks simultaneously in a fast-paced environment.

Illustrative Application & Screening Process (subject to change):

Application Process:

• Please submit an up to date tailored CV (max 2 pages).

Interview & Selection Process:

• Two interview rounds will be required for this role.