CTOi Resilience Lead

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. Overview This role supports the strategic initiatives to enhance Operational Resilience within CTOi, focusing on infrastructure awareness, service chain mapping, vulnerability remediation, and stakeholder engagement. Requirements: Increase awareness among business stakeholders about infrastructure supporting their applications. Drive accurate service chain mapping for all CTO infrastructure assets. Communicate vulnerability remediation completion effectively to stakeholders. Support the ITSO community in completing resilience tasks. Adhere to Operational Resilience Mandatory Procedures and Operating Instructions. Establish and monitor key control indicators (KCIs) for resilience activities. Develop relationships with senior stakeholders to unify resilience efforts. Provide data analysis for scenario testing and present positions/outcomes for executive consumption. Skills Required: Extensive experience in Operations Resilience, Service Now, and ODS (Operational Data Store). Evidence of influencing at C-suite level and managing senior stakeholders with conflicting opinions. Proven ability to effectively communicate complex technical concepts to diverse audiences, including senior leadership and non-technical stakeholders. Track record of delivering sustainable outcomes and leading large-scale initiatives. Exceptional analytical and problem-solving skills, with the ability to navigate and assess complex technology landscapes. Strong knowledge of enterprise risk management software and tools in a large financial services organization. Ability to perform assessments of critical infrastructure and multi-failure scenarios. Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: hsbc.recruitment@hsbc.com Telephone: +44 207 832 8500