Job Purpose: The Courier ensures timely and secure delivery of items to various locations. Operating as a vital link in the logistics chain, you will be responsible for efficiently transporting goods, maintaining delivery schedules, and upholding a high standard of customer service.

DUTIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

· Collect packages from designated locations and ensure their safe transportation to the intended destinations.

· Adhere to assigned delivery routes and timelines, optimizing efficiency.

· Conduct regular vehicle inspections to ensure it is in optimal working condition.

· Report any maintenance or mechanical issues promptly and coordinate with the appropriate parties for resolution.

· Interact professionally with customers during pickups and deliveries, maintaining a positive and customer-focused attitude.

· Handle inquiries and address concerns with courtesy and efficiency.

· Maintain accurate records of deliveries and any other required documentation.

· Ensure proper handling and storage of sensitive or confidential packages.

· Communicate effectively with coordinators to provide real-time updates on delivery status.

· Report any delays, disruptions, or incidents promptly.

· Comply with all traffic laws and regulations during transportation.

· Stay informed about changes in traffic patterns, road conditions, and other factors that may impact delivery schedules.

· Perform other duties as assigned

· Adheres to Advanced Pain Care’s Policies and procedures

SPECIFIC KNOWLEDGE, SKILLS, LICENSES, CERTIFICATIONS, ETC.:

· High School Diploma/GED. Associates or higher degree from a vocational school or college preferred 

· At least 21 years of age

· Valid Driver’s license with no moving violations or accidents within the past 3 years

· Ability to lift up to 50 pounds

· Safe driving skills and ability to multitask

· Strong customer service skills

· Must be highly motivated and able to work independently

· Must be able to prioritize tasks based on urgency 

· Able to work without supervision and appropriately meet multiple deadlines

WORKING CONDITIONS:

Environmental Conditions: IN PERSON, primarily in company vehicles.

Physical Conditions: 

· Must be able to work as scheduled – typically from 8:00 – 5:00 M-F, possible weekends or early AM hours for scheduled PM or emergencies 

· Must be able to sit and/or stand for prolonged periods of time

· Must be able to bend, stoop and stretch

· Must be able to lift and move objects up to 75 pounds consistently with heavier weight necessary at times

· Requires eye-hand coordination and manual dexterity sufficient to operate office equipment, etc. 

KNOWLEDGE AND SKILLS:

· Strong dedication to supporting facility by working in a safe, customer focused manner. Must be highly self-motivated

· Ability to communicate effectively and comfortably with e-mail, text and phone. Must include written and verbal skills

· Effectively manages day by organizing and prioritizing

· Good driving record and reliable transportation

· Protects patient information and maintains confidentiality

SUPERVISION: Reports to Chief Business Development Officer