Contract Specialist

Why Join Us Do you have customer service experience? Enjoy being the first point of contact? Yes? I may have the ideal role for you… We require a Contract Specialist to join us on a permanent basis, at our Cirencester site. What You'll Be Doing First Point of Contact for Customer to resolve escalations and complaints. Hold weekly meetings with the Customer to unlock issues. Attend Monthly and Quarter meetings with Account Manager/Director. Key point of contact for the Account Managers/Directors and performance issues. Oversight of all work orders and manage key problems. WIP – work with the Team Manager and Account Manager on problem work orders. Working with the Account Managers and Helpdesk teams, monitor performance Ensure regular Performance reviews are carried out with both Internal Stakeholders and Subcontractors. Interaction between business functions when operating to the above. General – to provide insight and trends to the Account Manager. Continuously review systems, processes, and procedures to ensure, integrity, and efficiency. What We're Looking For When you join us, you’ll receive: Salary: Circa £31,000 per annum 4% bonus, subject to achievement of targets 25 days annual leave + Bank Holidays. Group personal pension scheme of matched contributions between 5% and 6% Life Assurance Funded Training Sponsorship Scheme Discounts, vouchers, and financial aid programs Don’t miss out on this great opportunity, and apply today by clicking on the ‘apply’ button. Requisition ID 2025-8096