Contact Center Representative - Level II

Cummins is looking for a Customer Representative to join our bilingual Customer Center team in Canada. In this role, you will have the following impacts: Document customer request information in the appropriate Cummins systems. Provide prompt assistance to customers using various means of communication. Multi-skill/multi-channel support (chat/email/phone). Solve common customer problems with a basic understanding of Cummins processes, systems, and practices. Escalate unusual issues by providing documentation throughout the process. Understand new and existing Cummins processes, systems and practices. Make suggestions on how existing processes can be more efficient or customer-oriented.