Clinical Application Specialist

• Mississauga
• Hybrid

Job Description

Join a tech company that’s making a difference in healthcare

At Sectra, we take a lot of pride as a market leader in medical IT and secure communications. Our customers operate in some of society’s most critical functions, and we are uniquely positioned to help them optimize patient-centered care. Our modular and scalable enterprise imaging solutions allow healthcare providers to grow from ology to ology, while our encrypted communication systems protect the most sensitive information around the world.

What’s cool about this job?

As a Clinical Application Specialist, you will be a part of the deployment team for new PACS installations and product updates/additions for our existing customers. You will deliver all external training including on-site, in classroom and web based and act as a workflow consultant to prepare the customer for a transition on to the Sectra platform.

In this position, you will:

• Go through hands-on structured training program on applications, solutions and services including PACS for Radiology, Mammography, Cardiology, Digital Pathology, Vendor Neutral Archive, Orthopedic templating, medical imaging AI algorithms and more.
• Perform PACS workflow analysis to understand each customer’s unique needs and intricacies.
• Plan and schedule training activities for customers during the deployment project.
• Provide workflow support to the customer during acceptance testing
• Organize and provide appropriate go-live application support on site at customer location.
• Provide training in one-on-one and classroom settings on site, as well as web-based training.
• Provide remote support for application in collaboration with our customer support team.
• Provide positive, professional and cohesive company image when representing Sectra and our products.
• Ensure Sectra's customers have the required knowledge to efficiently use our products.
• Handle applications related support tickets.
• Act as an internal champion for the Sectra application to mentor customers and peers.
• Travel (25%- 30%)
• Uphold Sectra's esteemed reputation as the industry leader, consistently recognized as "Best in KLAS" for #1 customer satisfaction.

How we make your job meaningful and rewarding

As the newest Sectra operation, Sectra Canada has the best of both worlds. We embody the energy of a young startup while enjoying the stability of a well-established brand, vast global experience, and a product backed by 40+ years of innovation. The result? An agile, invigorating, highly supportive and fun environment that empowers our team to do their best work and make a difference in people’s lives every day. In addition to competitive salary and performance-based incentives, we offer a slew of exciting benefits and perks, including:

• Education assistance for team members to continuously enhance their knowledge
• Robust health, dental and vision benefits, effective the month following your start date
• Monthly health spending account
• RRSP matching after 3 months
• Reimbursement of home internet expense
• Travel allowance
• Minimum 4 weeks of vacation