Client Services Associate

Omni Strategic Technologies is an IT services company for businesses that understand the importance of technology, value security, and want to perform at their best. Headquartered in Wheeling, WV this growing company is proud of its people-first culture, where they invest in professional development, celebrate collaboration, and support each other’s career ambitions.

Omni is currently seeking a Client Services Associate to join their dynamic team. While the goal is to hire a full-time team member, they’re open to exploring part-time arrangements for the right candidate. At Omni, the priority is finding the right person – someone who will contribute meaningfully to the team, deliver first-class customer care, and align with company culture.

This position is ideal for someone who thrives in a fast-paced environment, enjoys helping others, and is eager to learn. The opportunity to be trained and mentored by a highly knowledgeable IT professional with over 30 years of experience will ensure valuable insights and support are in place from day one!

What You’ll Do:

• Answer client calls and assist with inquiries and troubleshooting
• Schedule and dispatch technicians to client sites
• Manage service tickets and prioritize based on urgency
• Support purchasing, invoicing, and warranty renewals
• Collaborate with internal teams to enhance the client experience
• Build strong relationships with clients and contribute to sales proposals

What We’re Looking For:

• Experience in client services or customer support
• Strong communication skills (verbal and written)
• Detail-oriented with the ability to multitask
• Familiarity with IT service tools (ticketing software, CRM, etc.)
• A team player with a positive attitude and willingness to learn

Why Omni?

• Mentorship from seasoned professionals
• Profit-sharing eligibility
• Supportive, growth-oriented culture
• Opportunities for advancement

If you're ready to be part of a company that values your contributions and helps you grow, apply to Omni today!

NO phone calls please

Equal opportunity employer