Client Service Professional – Precious Metals Sales/Purchase

Degussa is the leading supplier of physical gold and other precious metals in Europe. For generations, our name has stood for quality, security, and trust. We offer our customers a comprehensive range of services related to the purchase, storage, and sale of precious metals.

To strengthen our team in Madrid, we are looking for a committed Client Service Professional with strong administrative skills who is passionate about client engagement both at the point of sale and online. 

• Cross-check and match online orders with corresponding bank transfers
• Provide in-store customer service, handling sales and purchase transactions of investment gold and pre-owned gold, ensuring accurate registration in the official police log
• Release purchased gold and silver from the police register and list items for sale in our online shop
• Maintain and update our online shop to ensure accurate product information and availability
• Complete daily closing procedures, including cash register, inventory control and reconciliation of sales and purchase transactions

• Successfully completed degree or training in economics, finance, or a related field
• Experience in sales, finance or client service, ideally in the financial, commercial, or luxury goods sector
• Enthusiasm for precious metals and investments
• Friendly, confident, and service-oriented personality with a genuine passion for direct customer engagement
• Team-oriented, eager to learn, and flexible regarding working hours, which may occasionally extend into the early evening
• Strong administrative skills with a high level of accuracy and attention to detail
• Strong proficiency in Microsoft Office, particularly Excel
• Impeccable background and credit record
• Excellent command of English; fluency in Spanish is an advantage
• Career changers welcome – we are open to both experienced professionals from the financial sector seeking a new challenge or motivated early-career candidates who are eager to learn

At Degussa, you’ll experience the stability and security of a traditional company, combined with the dynamic of a modern employer. Our benefits are designed to support what matters most to you – from financial security and professional development to work-life balance and additional rewards that recognise your contribution.

• Financial Security: Your dedication deserves to be rewarded – both now and in the future. Enjoy a competitive salary, a range of employee benefits, and the opportunity to earn attractive sales incentives. You’ll also benefit from exclusive staff discounts on Degussa products.
• Reliability & Balance: We offer 25 days of annual leave and a reliable five-day working week, ensuring your weekends are free – for family, friends and everything else that’s important to you.
• Personal Development: Your growth matters to us. Take advantage of tailored training opportunities and a variety of ways to build on your strengths. Through our comprehensive onboarding, you’ll gain a solid understanding of the world of precious metals and receive ongoing support as you progress in your career.
• Shared Success: Our culture is built on respect, collaboration and short decision-making paths. You’ll be part of a dedicated team that combines reliability with an innovative mindset – working together towards shared success.

Disclaimer: Degussa is an equal opportunity employer. We welcome applications from all qualified individuals, regardless of gender, age, disability, sexual orientation, or background.

Golden Career Opportunities. With Degussa.         

The Degussa name stands for quality and reliability like no other in the world of precious metals. This tradition is carried forward today by Degussa Sonne/Mond Goldhandel GmbH (“Degussa Goldhandel” or simply “Degussa Gold”), founded in 2010 and active in the precious metals market since 2011. As a global company specialising in gold, silver, and platinum, Degussa has since become Europe’s leading independent precious metals dealer.

The company employs around 220 people and operates twelve branches across Germany, as well as international offices in London, Geneva, Zurich, and Madrid. In addition to bars and coins, clients benefit from online shops and services such as gold purchasing and secure storage. With its expertise in trading, recycling, and production for industrial clients, Degussa covers the entire precious metals value chain.