Claims Pet DA Consultant

Job Title: Claims Pet Products Delegated Authority Consultant Target Start Date: ASAP Contract Type: Permanent, Part Time, Full Time, Job Share option available Salary Range: Up to £50,000, DOE Location: Any UK Ageas office - hybrid Work Level: 4 Closing Date for applications: Friday 2nd January Hiring Manager: Damien Giggal Claims Pet Products Delegated Authority Consultant: Ageas is looking for a dynamic individual to take the lead in managing relationships and driving governance of delegated claims authority for our Pet products. You’ll champion strong partnerships, keep a sharp eye on performance, and ensure our TPA delivers services that truly reflect Ageas’ promise of care, quality, and excellence. This role may involve occasional supplier visits, including overnight stays when required. Main Responsibilities: Manage and maintain strong relationships with Third-Party Administrators ensuring compliance with regulations and alignment with Ageas objectives. Drive Consumer Duty and Conduct Risk oversight, ensuring customer outcomes meet regulatory expectations. Oversee claims performance, cost control, and customer experience. Act as a technical expert for Pet claims. Key Technical responsibilities include acting as a referral point for complex claims escalations, and embedding improvements to processes, controls, best practices and customer journeys. Engage with veterinary networks and industry bodies to strengthen market presence and influence. Collaborate with other Ageas teams to develop capability and mitigate risks. Skills and experience: Pet Insurance claims handling and product knowledge experience essential, ideally with strong veterinary network knowledge. Delegated Authority Oversight experience managing outsourced claims arrangements. MI & Insight Capability able to interpret claims MI and feed into Pricing, Underwriting, and Partners. Regulatory Awareness strong understanding on consumer duty and fair value frameworks. To find out more about this role and for information please contact Zoe Powell OR Damien Giggal. Alternatively, click on the “Apply Button” to be considered.