Claims Handler (A&H)

Do you have previous Claims experience or perhaps experience gained within a general insurance, administration or customer service environment? Come and join our team of skilled Claims Handlers at Chubb and make a difference in the insurance industry! We are currently looking for a Claims Handler to join our Accident & Health team in our Glasgow office. This is an ideal opportunity for those seeking a role in insurance with previous Claims Handling/Customer Service experience. We offer comprehensive on-the-job training to help you excel in supporting Accident & Health (A&H) Claims. Your main responsibility will be to accurately assess and manage claims in accordance with conditions of cover, Chubb policy, and agreed service level agreements. Key responsibilities: • Accurately assess and evaluate 'complex' claims, including policy liability, reserve calculations, and settlement values. • Efficiently handle incoming call enquiries. • Deliver a professional service to customers at all times. • Identify and respond to complaints or customer dissatisfaction. • Effectively prioritize and manage your workload. • Continuously develop technical knowledge and expertise. • Maintain strong client relationships and address issues such as late claims notification and case progress within SLAs. • Seek assistance from your Team Leader for any client issues beyond your resolution and actively contribute to claims operational initiatives and projects.