Change & Release Manager

Company Description

Wavenet is a managed services provider specialising in cybersecurity, communications, and connectivity solutions that evolve alongside our customers' businesses—no matter what the future brings. Since our inception in 2000, we have been dedicated to keeping businesses connected. At Wavenet, we focus not only on immediate solutions but also on future needs. 

We continuously stay ahead of the technology curve, ensuring our customers can trust that we are committed to making their business future-ready. Your success is our success. We go above and beyond to deliver exceptional service quality and an unparalleled customer experience, becoming a true extension of your business. We are dedicated to fulfilling our promise to make your business thrive.

Job Description

Join Our Team!

We’re on the lookout for an experienced Change & Release Manager to join our welcoming team in Birstall. This is an exciting opportunity to make a meaningful impact in a dynamic environment while enjoying the benefits of a hybrid working model.

In this pivotal role, you will govern and coordinate all aspects of IT Change Management, ensuring the seamless delivery of Releases into our production environment. Your contributions will be vital in maintaining the stability and reliability of our IT services.

Key Responsibilities:

• End-to-End Change Management: Oversee the full change management process, ensuring all adjustments are logged, assessed, authorised, scheduled, and reviewed in line with ITIL best practices.
• Facilitate Collaboration: Chair and facilitate Change Advisory Board (CAB) meetings, engaging all stakeholders and creating a culture of open communication.
• Risk and Impact Assessment: Evaluate change requests for risk, impact, priority, and readiness to support informed decision-making.
• Policy Compliance: Ensure adherence to change policies and governance frameworks, maintaining the highest standards of compliance.
• Monitoring and Reporting: Track and report on change success rates, failures, and unauthorised changes to drive transparency and accountability.
• Coordinating Releases: Work closely with technical teams to plan and execute releases, minimising disruption to business operations.
• Visibility for Stakeholders: Maintain a forward schedule of change and release calendars, providing clear visibility to all involved parties.
• Post-Implementation Reviews: Conduct reviews to validate the effectiveness and outcomes of implemented changes and releases.
• Continuous Improvement: Champion the ongoing enhancement of change and release processes to boost efficiency, consistency, and governance.

What We’re Looking For:

• Experience: Previous experience as a Change Manager, Release Manager, or within IT Service Management.
• ITIL Knowledge: Strong understanding of Change and Release Management processes within the ITIL framework.
• Risk Assessment Skills: Proven ability to evaluate the risk and impact of changes across infrastructure, applications, and services.
• Stakeholder Engagement: Experience in facilitating CAB meetings and effectively engaging with senior stakeholders.
• Technical Familiarity: Knowledge of IT infrastructure and services, including cloud technologies, networks, and applications.
• ITSM Tools Experience: Proficiency with ITSM tools such as ServiceNow, Remedy, or similar platforms.
• ITIL Certification: While an ITIL Foundation certification (or above) is preferred, it is not mandatory.

Key Competencies:

• Organisational Skills: Strong governance skills with a keen attention to detail.
• Communication Excellence: Outstanding communication abilities with a focus on stakeholder engagement.
• Analytical Mindset: Ability to assess risk and make informed decisions based on data.
• Resilience: Capacity to thrive under pressure in a fast-paced environment.
• Leadership: Strong facilitation and leadership skills to guide stakeholders through the decision-making process.
• Balanced Approach: Ability to effectively balance control with agility, ensuring stability without sacrificing speed.
• Proactive Improvement: A continuous improvement mindset, focused on enhancing processes for better outcomes.

Additional Information

Join Us!

We are committed to building a diverse and inclusive workforce. We welcome applicants from all backgrounds and experiences to apply and bring their unique perspectives to our team. Together, let’s drive innovation and excellence in Change & Release Management!

At Wavenet, we provide more than just a job; we create an exceptional environment with a broad range of benefits to support your success from day one. With us, you’ll receive a competitive starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and extensive health and wellbeing programs, all supported by our dedicated Wellbeing Team.

Here’s a closer look at what we offer:

• Office-Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in-person teamwork and engagement at Wavenet.
• Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days—our way of expressing appreciation for your dedication.
• Health & Wellbeing: Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team.
• Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user-friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.

Ready to join the UK’s largest managed service provider? Apply today or contact our friendly Talent Acquisition Team [email protected] for more information.