Central Referrals Office Manager - Mat Cover

Purpose of the Role

The purpose of this post is to manage the Central Referrals Office (CRO) and support the Scheduled Care initiatives to increase access to care and reduce wait times as it pertains to the specialities being managed by the CRO. To contribute to the identification and progression of new ways of improving access to clinical services for patients on waiting lists.

The role will:

• Manage a large team of administrators responsible for referral registration, triage management and scheduling of patients. This staff may be located on different sites.
• Ensuring that the administrative management of referrals and triaging is focused on achieving national KPIs and internal audits of same.
• Support the Central Referrals Implementation Project with moving more specialties into a Central Referrals model and ultimately moving their waiting list management.
• Support evolving process changes within CRO and the team moves to the new EHR systems.

Essential Criteria

• Achieved Leaving Certificate or QQI level 6 or any equivalent qualifications.
• Minimum of three years of relevant experience in a healthcare setting, with at least one of these in a supervisory role.
• At least 2 years’ experience of managing OPD waiting lists.
• A knowledge of process mapping with a focus on lean processes and identification of gaps for improvement
• Be a proficient user of MS Office (Word, Excel) and Hospital ICT systems.
• Previous supervisory experience of a large team.
• Previous experience of ICT Administrative Systems.

How to apply and informal enquiries

Applications for this post must be accompanied by a cover letter, setting out relevant experience that illustrates how the essential criteria listed above is met.

The criterion for short listing is based on the requirements of the post, as outlined in the eligibility criteria.

* Please note that you must submit a cover letter with your CV, this forms part of your application and CV’s will not be accepted without a detailed cover letter.

The closing date for submissions of CV’s and cover letter is 1st May 2026 by 5 pm. Applications must be completed through the advertised post on CHI.jobs by clicking ‘Apply for Job’.

Applications will not be accepted through direct email or any other method.

For informal enquiries for this specialty/department, please contact Aoife Lavin, Scheduled Care Manager, Aoife.lavin@childrenshealthireland.ie

For other queries relating to this recruitment process, please contact Taurai Machuwe at taurai.machuwe@childrenshealthireland.ie

PLEASE NOTE:

CHI has transitioned to a process of a one commencement day per month for all new employees, CHI internal transfers and Secondments. This update to our Onboarding process is aligned to changes in our monthly/fortnightly payroll and with the launch of our new corporate induction program. This process enhancement ensures that we can thoroughly prepare for your arrival and facilitate a smooth transition in your onboarding journey.

It is important for you to note that if you do not have your pre-employments and mandatory training completed in time, your commencement date will be deferred to the next available date.

Below, you’ll find the list of commencement dates for 2026 for your information.

• 8th June 2026
• 6th July 2026
• 10th August 2026