Casualty Claims Adjuster

The Opportunity At Carbon, we’re delegating differently by combining our strong insurance expertise with cutting edge technology. As we rapidly scale globally, and continue to advance Graphene, our proprietary owned data ecosystem, we remain guided by our core pillars of People, Partnerships and Innovation. If you want to join an exciting business powered by the latest technology, and are energised by collaboration, big ideas and making a meaningful impact to our partners, then this role is for you: Casualty Claims Adjuster About Us Founded in 2018, Carbon’s mission is to transform delegated underwriting and raise the standard for the industry. Our open underwriting model connects data, insight and people to enable stronger decisions and more dynamic portfolio management, bringing greater transparency, clarity and confidence to our partners and to the way the whole market works. We’re proud to have been recognised by The Sunday Times as a Best Place to Work in both 2024 and 2025, reflecting our warm, inclusive culture and our energetic, entrepreneurial spirit. Our friendly, modern offices foster creativity and connection, while our partnership with Google Cloud, where we are celebrated as a success story, demonstrates our commitment to innovation and technology at the highest level. At Carbon, our values shape who we are every day: Win as one, Keep spirits high, Blaze a trail, Speak up, listen up. If you're looking to join a a modern team with bold ambitions and real momentum, we'd love to meet you. The Role: To handle all clams, with due consideration of any potential subrogation and tight costs control, as referrals or via DCAs and to manage all DCAs to required standards. To manipulate data and provide analysis of claims to highlight trends, performance issues, leakage, costs spend, litigation and fraud. Collaborate continuously with underwriters and client meetings to help underwriters gain and retain profitable business. To identify deficiencies in information and understand the justification for capturing specific information. To apply the company reserving policy and the standard policy conditions and exclusions where necessary. To investigate where appropriate the circumstances under referral To handle standard claims in line with authority limits and investigate applicable law and regulatory issues. Respond effectively to customer requirements, acquiring feedback from customers and brokers/intermediaries. To create effective reports, selecting essential, relevant criteria and information to provide to Claims Managers and Underwriters Work closely with our technology team in developing and utilising analytical oversight tools via our proprietary tech platform, Graphene. Management of bordereau and loss funds. To interpret financial reports and insurance performance measures. Effectively negotiate with both internal and external parties to a claim. To maintain and develop internal and external customer relationships. To provide explanations to customers and brokers/intermediaries. To maintain accurate claims records with regulatory implications. To undertake any ad hoc or project work as necessary To recommend improvements to the claims processes and procedure. To appoint approved independent experts as appropriate. Required Experience General Liability Experience essential (Medical Malpractice preferred). ACII or equivalent or progression towards qualification Solid claims handling experience A commitment to continuous personal and professional development Knowledge of London Market DA Claim operations/ procedures Knowledge and understanding of product features, benefits, exclusions and warranties and application to various situations. Understandings of the legal principles giving rise to subrogation Basic knowledge of principles of risk management. Effective prioritisation and organisational skills in order to meet timescales. Advanced literacy and numeric skills Excellent interpersonal and communication skills Advanced IT skills, including Microsoft Office with the ability to learn new systems Excellent persuasion, influencing and negotiation skills