Business Support Assistant Manager

Suffolk County Council Address: Endeavour House, Ipswich, IP1 2BX - hybrid working Salary: £28,598 per annum (pro rata if part time or under 12 months) Hours: 37 hours, flexible working options available Contract: Secondment We’re focused on making a meaningful difference in SEND (Special Educational Needs and Disabilities) across Suffolk. How? By listening to our people learning from what they say and creating a culture of mutual respect, where everyone works together to achieve great things. As an Administration Assistant Manager (Business Support) in the SEND Team you’ll be as keen to collaborate and build a bright future as we are. So, to make a positive impact, connect with us and connect with a fantastic career. Reimagine the possibilities. Suffolk County Council has pledged its commitment to improve services for Children and Young People with Special Educational Needs and Disabilities (SEND) and features in the Suffolk corporate strategy as a key priority for Suffolk major programmes. For more information, please visit our plans. Your role and responsibilities This is a new post so the role will develop and change you will. You will: provide a high level of support to the SEND Administration Manager (Business Support) ensuring the smooth running of all required duties manage a multiple number of requirements by prioritising and maintaining communication with BSM and other colleagues be given tasks at short notice and need to be willing to rework current priorities learn aspects of other colleagues’ roles in order to cover in periods of absence which will strengthen team resilience be comfortable with challenging processes that aren’t working and look at suitable solutions. You will need to have a very flexible approach to changing responsibilities and an evolving role/Service to be resilient in recognising there may be challenges ahead and excited to face them. You may not meet all of the requirements but a willingness to learn and grow is valued, even if you don't have all the technical expertise yet. If you have a positive attitude towards change and learning you might just be the perfect person for our new team. You can view a full list of requirements in the Job and Person Profile (docx). If you believe you can succeed in this role, apply. We would appreciate the opportunity to consider your application. The team You will be joining to support and develop the business support team; this will bring an opportunity for you to shine and create a positive working environment for all involved. We hope this team will share opportunities for growth, camaraderie, and make an impact on the wider SEND service. Empowering Everyone We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report. For more information Please contact Imogen Munford for a casual conversation. You can reach them by calling 01473260663 or emailing Imogen.Munford@Suffolk.gov.uk. If you want to apply for a secondment, read the secondment policy first. Make sure you get permission from your current manager before submitting your application. How to apply Step 1 - Read the Job and Person Profile (Word). Step 2 - Click ‘Apply Now’ to start your online application. Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template. Tell us about a time when you identified an opportunity to improve a work process or procedure. What steps did you take to develop and implement the improvement? What was the outcome? Share an instance where you had to adapt to a significant change in your work environment or role. How did you approach the change, and what strategies did you use to remain effective? Give an example of a time when you provided exceptional customer service or resolved a difficult customer enquiry. How did you ensure the customer's needs were met? Describe how you have demonstrated a commitment to promoting fairness and inclusion in your workplace. Provide a specific example of how you've supported diversity and created an inclusive environment. We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process. If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing recruitment@suffolk.gov.uk or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process. Closing date: 11.30 pm, 25 November 2025. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid