Business Process Automation Specialist

Business Process Automation Specialist Location: Global (Preferred: UK, Ireland, US) Flexible (Hybrid, with some in-office presence as required) About TM Forum TM Forum is a global association of over 850-member companies that generate US $2 trillion in revenue and serve five billion customers across 180 countries. We drive collaboration and collective problem-solving to maximize the business success of communication and digital service providers and their ecosystem of suppliers around the world. Today, our focus is on supporting members as they navigate their unique digital transformation journeys, providing practical and proven assets and tools to accelerate execution and platforms to facilitate collaborative problem solving and innovation. You can learn more at www.tmforum.org. Our vision is to drive the next wave of digital business growth – the digitization of every industry – by providing a common innovation platform to connect businesses, industries, and ecosystems. We do this in a highly practical and agile way through collaboration programs and communities which lead to rapid prototypes – ranging from digital business models to interconnectivity APIs – that have real world commercial applications. Complementing our collaboration programs, the Forum provides thought-provoking digital business research and publications, industry best practices and standards along with training programs to accelerate adoption, and events and workshops which connect top business & IT leaders to learn, network, and develop meaningful partnerships. Role Overview The Business Process Automation Specialist will be a key member of the Data Technology and Digital Experience team, reporting to the IT Operations Director. This role will be responsible for designing, developing, and implementing low/no-code automation solutions and AI-driven agents that streamline business processes, enhance efficiency, and support TM Forum’s digital transformation initiatives. This role will leverage Microsoft Power Platform, Copilot Studio, and integrate with our ecosystem of systems including Salesforce. Responsibilities: Design, develop, and deploy automated business processes using Power Automate and other Power Platform tools. Integrate enterprise systems such as Salesforce, Microsoft 365, and other SaaS platforms to enable seamless data flow and process automation Leverage AI technologies—including Microsoft Copilot and Copilot Studio—to build intelligent agents and enhance automation solutions Capture and analyze business requirements; translate them into effective, scalable automated solutions Collaborate with stakeholders to identify automation opportunities and drive continuous improvement Ensure all automation initiatives adhere to data governance and security standards Document solutions, processes, and best practices for knowledge sharing, compliance, and supportability Monitor, measure, and optimize automation performance and reliability (e.g., error handling, alerting, and resilience) Person Specification: Proven experience in business process automation using low code/no code platforms, including Power Automate Demonstrated ability to integrate systems such as Salesforce and Microsoft 365 (SharePoint, Teams, Exchange) Hands-on experience with AI in automation, including Microsoft Copilot, Copilot Studio, and agent-building Strong understanding of AI best practices, data governance, privacy, and security principles Excellent analytical and problem-solving skills; able to capture business requirements and translate them into technical solutions Outstanding communication skills, both verbal and written, with a focus on stakeholder engagement and change management Ability to work independently and collaboratively within a global, cross-functional team Eagerness to learn new technologies and adapt to changing priorities Strong organizational skills and a systematic approach to work Desired Skills Workflow orchestration tools Experience with API integration Familiarity with Zapier and Salesforce Flow Knowledge of hyper automation frameworks Diversity & Inclusion We are an Equal Opportunity Employer and value diversity at all levels of the organization. We encourage applications from all qualified individuals and are committed to providing a flexible and inclusive work environment. If you require flexibility or accommodations, please let us know during the interview process.