Brazilian Portuguese digital marketing- Lisbon

About the Company

It is an International outsourcing company, well known worldwide.

 

Ready to embrace a new adventure ?

 

We are looking for fluent Brazilian Portuguese speakers with a good English level, to work in customer support positions. You will be assisting clients of renowned worldwide companies and working in an international environment.

 

 

 

B2B support to the company's advertisers. Your responsibilities include managing and resolving product troubleshooting and provide customer support related to the company advertising products. 

 

Key Responsibilities:

• From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience. 

• Handle and resolve end to end product troubleshooting and customer support for our client advertising products, on case volumes across email and chat channels. 

• Own and drive query resolution through collaboration within house Product Operations & Eng groups to resolve all types of generic, technical or product queries. 

• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points. 

• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer.

• Partner with inhouse technical specialists to educate advertisers on product features and common issue types.

 

 

 

- Complete paid training

- Private health insurance

- Many other benefits

 

 

It is mandatory that you have an EU passport or full working rights in Portugal.

 

When you apply for this vacancy, you are giving us your GDPR consent. Your CV may be shared with the client directly for the purpose of recruitment.