Branch / Site Manager- Multi-Client 3PL Contract Logistics

Essential Job Functions 

Operational Leadership 

• Lead daily warehouse and logistics operations across a multi-client 3PL environment, ensuring compliance with contractual SLAs, KPI performance, and customer expectations. 
• Drive productivity, efficiency, and continuous improvement across receiving, storage, picking, packing, shipping, returns management, and value-added services. 
• Manage peak season planning, workforce scaling, and performance management for high-volume e-commerce operations. 

People Management 

• Provide leadership and development for a team of approx. 130 employees including supervisors, team leads, and support personnel. 
• Foster a positive, performance-driven culture with strong focus on safety, quality, and employee engagement. 
• Oversee hiring, training, and succession planning to ensure operational resilience. 
• Customer & Stakeholder Management 
• Act as the primary point of contact for key clients; maintain strong relationships, manage expectations, and support business growth. 
• Participate in customer QBRs, performance reviews, and operational improvement initiatives. 
• Financial & Commercial Leadership 
• Manage site P&L, budgeting, cost control, labor planning, and financial reporting. 
• Identify opportunities to improve profitability through efficiency gains, cost reductions, layout optimization, and automation initiatives. 
• Support commercial teams in onboarding new clients, solution design, and change management. 

Compliance, Safety & Quality 

• Ensure full compliance with HSE, ISO, customs, security, and industry standards. 
• Champion a strong safety culture and oversee incident management, corrective actions, and risk mitigation

Experience 

Minimum 7–10 years of experience managing a large warehouse or 3PL contract logistics site, ideally in a multi-client environment.

Proven leadership in high-volume e-commerce fulfillment with strong understanding of peak/seasonal volume management.

Demonstrated ability to run operations with 100+ employees including union and/or temp labor.

Strong background in KPIs, SLAs, and continuous improvement (Lean, Kaizen, Six Sigma preferred).

Experience managing a full site P&L and driving financial performance. 

Skills & Competencies 

• Strong leadership, communication, and stakeholder management. 
• Data-driven decision-making with excellent analytical and problem-solving capability. 
• Ability to manage multiple clients in a fast-moving environment with shifting priorities. 
• Strong planning, organizational, and change management capabilities.
• Fluency in English required; Dutch strongly preferred

Education & Work Experience 

• Bachelor's degree in supply chain, Logistics, Business Administration, or related field (or equivalent experience)

Certifications & Licences 

• Professional certifications (e.g., Lean, Six Sigma, APICS) are a plus. 

Disclaimer: 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.